Training Manager

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Training Manager
 

Introduction to the Team

The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our focus on customer-centric innovation enables us to develop products that build loyalty and repeat business. We partner closely with teams across Expedia Group to drive growth and achieve results for our customers and the company.

The Training Manager role sits within Expedia’s Traveler & Partner Service Platform (TPSP) Operations Excellence organization, which designs, deploys, and maintains shared services that power a bestinclass traveler and partner service operation at scale. 
 

This Training Manager role is part of the Agent Enablement team, which designs, develops, and deploys scalable learning and development programs and operating frameworks to elevate customer service agent performance. The Training Manager is responsible for leading frontline facilitators and delivering highquality, businessaligned training experiences for service agents, while partnering closely with operational and program stakeholders to address performance needs. 

In this role, you will:

• Lead training delivery execution by planning, coordinating, and overseeing daytoday delivery of onboarding, upskilling, and change programs to ensure consistency, quality, and learner engagement. 

• Manage and develop facilitators by providing coaching, feedback, and performance management; supporting capability growth through observation, calibration, and structured development plans. 

• Partner with operational stakeholders to understand business needs, identify performance gaps, and recommend appropriate delivery approaches that support evolving organizational priorities. 

• Apply data to improve training outcomes, using learner feedback, assessment results, and operational KPIs to evaluate effectiveness and recommend targeted improvements to delivery approaches. 

• Support project and program delivery by managing schedules, facilitator readiness, and execution risks for assigned training initiatives, escalating issues as needed to maintain timelines and quality standards. 

• Create a positive and inclusive team culture, fostering engagement, collaboration, and accountability while modeling adaptability and openness to change. 

Experience and Qualifications:

• Bachelor’s degree or equivalent experience in Learning & Development, Education, Human Resources, Business, or a related field; or equivalent related experience

• Experience in learning and training delivery (5+ Years) preferably in a contact center, operations, or customer service environment, with demonstrated responsibility for facilitating or managing businessaligned training programs

• People leadership experience (typically 1 to 3+ years), managing facilitators or similar frontline roles, with a focus on coaching, feedback, and development

• Strong facilitation and presentation capability, including the ability to adapt delivery styles to learner needs and coach others on effective instructional practices

• Foundational data and problemsolving skills, with experience reviewing learner feedback, identifying trends, and supporting datainformed recommendations

• Project coordination and execution skills, including managing schedules, communicating progress, and supporting risk mitigation for training initiatives

Please note that this role is only available in our Gurgaon office and in alignment with our flexible work model which requires employees to be in-office at least three days a week. Additionally, this is an evening shift role with required working hours between 7pm to 12 am (IST)and flexibility with remaining hours. 

 

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.