Customer Design Technician

 

The Customer Design Technician is responsible for performing intermediate level technical work and related activities associated with the planning, engineering, design, analysis, research, development, testing, construction, maintenance, and operation of Company equipment and facilities.

Responsibilities and Duties:

Core Responsibilities:

Customer Design Technicians are responsible for preparing required orders, obtaining right of way, etc. to implement recommended system improvements, such as capacity improvements, pole replacements, recloser reconditioning, etc. Technicians establish service for and interact with residential/commercial/industrial customers and collaborate to determine customer needs with respect to new services, service upgrades, and facility relocations, among others. Once customers' needs are determined, the technicians design facilities required to meet the customer's needs while determining what, if any, costs are to be passed onto the customer and bill accordingly.

• Contacting the Project Design Group for advice on system improvements needed to serve new loads and other issues as needed.
• Obtaining simple easements for projects and consulting with the appropriate Right of Way Agent to obtain more complex easements.
• Participating in storm restoration work, specifically assessment of storm damage (once adequate field experience has been gained). This may require travel within and outside of the area.
• Learning and understanding Client Distribution Standards, NESC Codes, OSHA Rules, Client Accounting Practices, CIAC Rules, Client Tariffs and Safety Rules and Procedures.
• Learning and becoming proficient in the use of: Microsoft Outlook, Distribution Design Studio, Electric Office, GIS mapping system, PDS, EEMS, TLM, STORMS, OPS, JERI, CAD and other Microsoft applications.

Qualifications and Skills:

Technical Proficiency:

• Gains knowledge of standards, codes, and regulations relevant to area of assignment.
• Gains knowledge with pertinent equipment, material, systems, and business processes.
• Assists employees in handling defined portions of routine problems when beneficial to client.
• Possesses basic computer literacy, knowledge, and skills.

Leadership & Guidance:

• Performs work activities as assigned and coached by higher level employees.
• Demonstrates ability to work with others in supplying information and seeking assistance as necessary.

Planning & Organization Ability:

• Plans work in accordance with client standard planning practices.
• Prioritizes routine work to meet the demands of the company.
• Maintains accurate records.

Problem Solving & Initiative:

• Applies technical knowledge and experience in resolving problems encountered in assigned work.
• Uses initiative in looking for opportunities to improve the process and increase job knowledge/technical skills.
• Seeks out, compiles, analyzes, and interprets information necessary to perform work activities and solve problems.

Communication & Interpersonal Skills:

• Communicates effectively, both orally and in writing with internal and external customers.
• Assists in the preparation of technical reports and papers.
• Demonstrates the ability to be a team player.
• Relates to people in an open, friendly, and sincere manner.

Decision Making & Business Awareness:

• Develops decision-making skills based on sound judgment and job knowledge.
• Develops an understanding of the roles and responsibilities of the local organizational unit.

Education and General Requirements:

• High school diploma or equivalent plus 2 years or related utility industry work experience.
• Or an associate's degree in electrical/electronic/civil/mechanical engineering technology/drafting/design technology or related fields is preferred but not required.
• Valid Driver's License

Employee Benefits:

• Medical, Dental, Vision, and Life Insurance are offered.
• 401K with company match.
• Paid Time Off and 9 company-paid holidays

Physical Requirements:

• Prolonged sitting and standing are required.
• Ability to occasionally lift, pull, carry, and push items weighing up to 50 pounds.
• Ability to always handle stressful situations in a calm and courteous manner.
• Requires working under some stressful conditions to meet deadlines and Company needs.

Environmental/Working Conditions:

• Works in a routine office environment; in-office setting
• Ability to work extended hours, as needed
• Travel will be required at a minimum of 20% of the time

 

 

Candidates must have a valid driver’s license and a clear driving record. Employment is contingent upon successful completion of a background check, which may include verification of driving history, criminal records, and other relevant factors.