Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

SOX Compliance Analyst (Business Controls)

Position Summary

The SOX Compliance Analyst will play a key role in supporting and strengthening the company’s Sarbanes-Oxley (SOX) compliance framework. This role requires a detail-oriented professional with strong critical thinking skills who can independently evaluate business processes, assess risk, and collaborate effectively with cross-functional stakeholders and external auditors.

This position is designed for a high-potential professional with 2+ years of experience who is ready to take ownership of assigned processes and demonstrate the capability to grow into increasing levels of responsibility within the SOX and compliance function.

Work Environment & Schedule

This role supports a global SOX program and requires collaboration across multiple time zones, including regular interaction with U.S.-based stakeholders and external auditors. The successful candidate must be able to accommodate periodic schedule adjustments to support cross-regional meetings and audit timelines.

The role requires the ability to work independently in a fast-paced environment, manage competing priorities, and deliver high-quality work with minimal supervision.

Key Responsibilities

• Support SOX planning, scoping, and risk assessment activities in coordination with business process owners and external auditors.
• Conduct end-to-end business process walkthroughs to evaluate control design and operating effectiveness.
• Perform testing of business process controls and IT-dependent/manual application controls (ITACs) in accordance with established audit standards.
• Identify control gaps and assess the impact and severity of deficiencies.
• Prepare clear, well-supported documentation of testing procedures, findings, and conclusions.
• Communicate results and recommendations to business stakeholders in a professional and constructive manner.
• Coordinate and track remediation efforts, ensuring timely and effective resolution of identified deficiencies.
• Contribute to continuous improvement of the SOX program by identifying opportunities to enhance efficiency, documentation quality, and risk coverage.
• Build and maintain effective working relationships across finance, IT, and operational teams.

Qualifications

• CA, CIA, CPA (preferred).
• 2+ years of experience in SOX compliance or Internal Audit, with direct experience in business process controls.
• Experience testing business process controls and IT-managed application controls (ITACs).
• Exposure to IT General Controls (ITGCs) is beneficial; however, this role is primarily focused on business process controls and does not perform primary ITGC testing.
• Strong understanding of control design, risk assessment, and control gap analysis.
• Demonstrated ability to exercise sound professional judgment and apply critical thinking.
• Strong analytical, problem-solving, and root cause evaluation skills.
• Excellent written and verbal communication skills, including the ability to clearly explain control concepts to non-specialists.
• Proven ability to manage multiple priorities while maintaining high standards for quality and accuracy.

Proficiency in Microsoft Excel, Word, and PowerPoint.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.