Human Resources Business Partner

Who We Are:

As the largest privately held service provider in our industry, Thomas & Company stands at the forefront of delivering innovative and comprehensive solutions that help businesses optimize their operations and manage critical aspects of human resources. We specialize in offering unmatched unemployment cost control, employment verification, and tax credit services, all designed to reduce financial risk, streamline processes, and drive cost efficiency for our clients.

Our Culture:

We believe that success starts with people. We are committed to fostering a culture of innovation, collaboration, and growth. Our mission is to empower our employees to thrive both professionally and personally, offering an environment where creativity and diverse ideas flourish.

We are not just a company-we are a community of passionate individuals dedicated to making a real impact. From dynamic team-building opportunities to leadership development programs, Thomas & Company invests in its people at every level. Our supportive workplace is built on the foundation of our core values a shared vision for enabling success. Our winning culture has earned recognition as a five-time Tennessean Top Workplace and a three-time (and counting) USA Today Top Workplace. Whether you're looking for a challenge, a place to grow your career, or a team that values your contributions, Thomas & Company offers endless opportunities to make a difference. Join us and become part of a team where your ideas are heard, your potential is recognized, and your career can truly flourish.

The Position:

The Human Resources Business Partner serves as a trusted advisor to employees and leaders while providing hands-on support across employee relations, compliance, talent acquisition, benefits administration, leave management, performance management, and HR operations. This role requires a highly responsive, service-oriented professional who thrives in a fast-paced environment, maintains a strong sense of urgency, and consistently delivers exceptional follow-through. The HRBP must effectively partner with employees, frontline leaders, managers, and executive leadership while balancing competing priorities and delivering an outstanding employee and candidate experience.

Essential Duties and Responsibilities

• Serve as a trusted advisor to employees and leaders on employee relations matters, workplace concerns, investigations, corrective action, conflict resolution, and policy interpretation
• Advise leaders on employment-related matters including performance management, disciplinary actions, promotions, organizational changes, workforce planning, and career development initiatives
• Ensure compliance with applicable federal and state employment laws, company policies, and HR practices
• Administer employee leave programs and workplace accommodations, including eligibility review, required notices and documentation, coordination with employees and leaders, accurate tracking, and compliance with applicable laws and company policies
• Support employee development through performance management guidance, career pathing initiatives, and employee and manager training programs
• Coordinate employee lifecycle processes from hire through separation, ensuring accurate documentation, required HR system updates, compliance, timely handoffs, and a positive employee experience
• Maintain HRIS data integrity, conduct audits, generate reports, administer HR service delivery processes, and leverage HR metrics to support business decisions
• Lead full-cycle recruiting efforts, including sourcing, screening, interviewing, candidate selection, offer coordination with the hiring manager and Director, Human Resources, onboarding, and new hire integration activities
• Partner with hiring managers to meet workforce needs while delivering a positive candidate experience and promoting the organization as an employer of choice
• Lead proactive sourcing strategies utilizing LinkedIn, professional networks, referrals, AI-enabled recruiting tools, direct outreach, and traditional recruiting channels to identify and engage top talent
• Recruit across all levels of the organization, including hourly/non-exempt, professional, technical, management, and executive-level positions
• Build and maintain talent pipelines for current and future workforce needs through active and passive candidate engagement strategies
• Leverage technology and artificial intelligence tools, including Microsoft Copilot and other recruiting technologies, to improve sourcing effectiveness, operational efficiency, and candidate experience
• Support employee benefits administration, including enrollment, employee communication, vendor coordination, compliance activities, and issue resolution
• Support employee engagement, culture initiatives, and strategic HR projects that enhance the employee experience and support organizational objectives
• Support special HR projects and organizational initiatives, collaborating with relevant stakeholders to ensure timely and effective completion

Required Qualifications

• Bachelor's degree in Human Resources, Business, Psychology, or a related field
• 3–5 years of progressive HR experience, supporting employee relations, investigations, full-cycle recruiting, leave administration, benefits administration, performance management, and HR operations in a fast-paced environment
• Demonstrated success leading full-cycle recruiting efforts across a variety of positions, including non-exempt, professional, technical, leadership, and executive-level roles, including sourcing, screening, interviewing, candidate selection, offer coordination, and onboarding
• HR certification (SHRM-CP/SCP or PHR/SPHR) preferred
• Equivalent combination of education and relevant experience may be considered
• Working knowledge of applicable federal and state employment laws and regulations relevant to employee relations, investigations, leave administration, workplace accommodations, recruiting, benefits administration, and HR operations, including FMLA, ADA, ERISA, HIPAA, and COBRA
• Experience using HRIS, applicant tracking systems, and related technologies to maintain employee data, manage recruiting workflows, conduct audits, generate reports, support HR service delivery, and drive operational efficiency
• Proficiency with Microsoft Office applications, Zoom, Microsoft Copilot, and other technology tools used to improve productivity, communication, research, sourcing, and operational effectiveness
• Demonstrated proficiency utilizing LinkedIn Recruiter, professional networking platforms, applicant tracking systems, and sourcing tools to identify and engage passive and active candidates
• Proven ability to effectively manage high-volume workloads and competing priorities while maintaining exceptional service, accuracy, responsiveness, follow-through, and attention to detail

Special Considerations and Prerequisites

• Proven ability to manage and safeguard highly sensitive and confidential information, including employee relations matters, investigations, compensation data, and organizational decisions, exercising discretion and judgment consistent with company policies and legal requirements
• Strong analytical skills with the ability to interpret HR data and translate insights into action
• Demonstrated ownership, accountability, and sound judgment in managing HR responsibilities
• Communicate clearly and effectively, translating complex information into practical, actionable, and approachable guidance for employees and leaders
• Exceptional follow-through, execution, and attention to detail, ensuring commitments are completed accurately and on time
• Ensure timely follow-up and consistent communication with employees, managers, candidates, vendors, and internal stakeholders
• Collaborative, service-oriented professional with the ability to build trusted relationships, establish credibility, and effectively partner with employees, frontline leaders, managers, and executive leadership.
• Demonstrates a strong sense of urgency, responsiveness, and accountability in delivering timely, accurate, and effective support to employees, candidates, leaders, and business partners
• Exceptional organizational and time-management skills with the ability to manage high volumes of work, multiple competing priorities, shifting deadlines, and evolving business needs in a fast-paced environment.
• Resilient professional who accepts direct feedback professionally, adapts quickly, and continuously seeks opportunities for improvement
• Strong emotional intelligence and professional maturity when navigating challenging conversations, competing viewpoints, and sensitive employee matters
• Comfortable working independently while maintaining strong collaboration and communication with team members and business leaders
• Demonstrates behaviors consistent with Thomas & Company's Core Values and contributes positively to organizational culture by fostering a positive employee experience, building trust, maintaining professionalism, exhibiting accountability, and developing strong working relationships across the organization
• Maintain reliable internet access and a confidential workspace appropriate for handling sensitive employee information and conducting private conversations
• Ability to operate effectively in a remote work environment, performing essential job functions using standard office and computer equipment
• Must be able to perform the essential functions of the position with or without reasonable accommodation