Service Business Operations Lead – Global Services NA

Who We Are

 

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide.

 

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.

Key Responsibilities

Key responsibilities:

• Lead, develop, and manage the Service Business Operations team.
• Assign responsibilities and manage daily workloads related to sales orders, invoic-ing, documentation, and order administration.
• Establish standardized procedures, controls, and performance expectations for the team.
• Monitor transaction accuracy, processing times, backlogs, and outstanding action items.
• Provide training, coaching, and ongoing support to team members.
• Identify process gaps and implement improvements that increase accuracy, effi-ciency, and scalability.
• Serve as the escalation point for order-entry, billing, documentation, and system-related issues.

SAP Sales Order Management

• Oversee the creation, processing, maintenance, and closure of service sales orders in SAP.
• Review customer purchase orders, quotations, contracts, and scopes of work to en-sure accurate sales-order entry.
• Confirm that pricing, quantities, service part numbers, billing terms, cost centers, and customer information are entered correctly.
• Coordinate the creation and maintenance of service materials and part numbers within SAP.
• Monitor open sales orders and ensure required updates, corrections, and closures are completed promptly.
• Resolve SAP order-processing issues by coordinating with Sales, Finance, Opera-tions, and other internal teams.
• Maintain complete and accurate documentation supporting each transaction.

Invoicing and Financial Coordination

• Work closely with Finance to ensure customer invoices are issued accurately and according to agreed billing schedules.
• Verify that invoicing requirements, customer acceptance forms, timesheets, service reports, and other supporting documents are complete.
• Track pending invoices, billing holds, rejected invoices, and past-due customer pay-ments.
• Coordinate the resolution of pricing, purchase-order, documentation, tax, and bill-ing discrepancies.
• Support milestone, progress, recurring, time-and-material, and project-completion invoicing.
• Assist with revenue tracking, backlog reporting, forecasting, and month-end finan-cial activities.
• Help ensure service revenue is recognized and reported accurately and on time.

Sales and Cross-Functional Support

• Communicate regularly with Service Sales Managers regarding quote status, cus-tomer purchase orders, sales-order creation, and invoicing progress.
• Support the transition of approved quotations into executable sales orders.
• Confirm that commercial terms, pricing, and customer requirements are properly documented before order processing.
• Coordinate with Project Management and Service Operations to confirm service completion and invoicing readiness.
• Provide updates regarding open orders, outstanding documentation, billing status, and operational risks.
• Partner with Business Units and Business Groups to support service-related trans-actions across multiple product lines.
• Maintain clear communication among Sales, Operations, Project Management, and Finance throughout the order-to-cash process.

Key responsibilities:

• Lead, develop, and manage the Service Business Operations team.
• Assign responsibilities and manage daily workloads related to sales orders, invoic-ing, documentation, and order administration.
• Establish standardized procedures, controls, and performance expectations for the team.
• Monitor transaction accuracy, processing times, backlogs, and outstanding action items.
• Provide training, coaching, and ongoing support to team members.
• Identify process gaps and implement improvements that increase accuracy, effi-ciency, and scalability.
• Serve as the escalation point for order-entry, billing, documentation, and system-related issues.

SAP Sales Order Management

• Oversee the creation, processing, maintenance, and closure of service sales orders in SAP.
• Review customer purchase orders, quotations, contracts, and scopes of work to en-sure accurate sales-order entry.
• Confirm that pricing, quantities, service part numbers, billing terms, cost centers, and customer information are entered correctly.
• Coordinate the creation and maintenance of service materials and part numbers within SAP.
• Monitor open sales orders and ensure required updates, corrections, and closures are completed promptly.
• Resolve SAP order-processing issues by coordinating with Sales, Finance, Opera-tions, and other internal teams.
• Maintain complete and accurate documentation supporting each transaction.

Invoicing and Financial Coordination

• Work closely with Finance to ensure customer invoices are issued accurately and according to agreed billing schedules.
• Verify that invoicing requirements, customer acceptance forms, timesheets, service reports, and other supporting documents are complete.
• Track pending invoices, billing holds, rejected invoices, and past-due customer pay-ments.
• Coordinate the resolution of pricing, purchase-order, documentation, tax, and bill-ing discrepancies.
• Support milestone, progress, recurring, time-and-material, and project-completion invoicing.
• Assist with revenue tracking, backlog reporting, forecasting, and month-end finan-cial activities.
• Help ensure service revenue is recognized and reported accurately and on time.

Sales and Cross-Functional Support

• Communicate regularly with Service Sales Managers regarding quote status, cus-tomer purchase orders, sales-order creation, and invoicing progress.
• Support the transition of approved quotations into executable sales orders.
• Confirm that commercial terms, pricing, and customer requirements are properly documented before order processing.
• Coordinate with Project Management and Service Operations to confirm service completion and invoicing readiness.
• Provide updates regarding open orders, outstanding documentation, billing status, and operational risks.
• Partner with Business Units and Business Groups to support service-related trans-actions across multiple product lines.
• Maintain clear communication among Sales, Operations, Project Management, and Finance throughout the order-to-cash process.

Minimum Qualifications

Education & Experience:

• Bachelor’s degree in Business Administration, Finance, Accounting, Operations, Supply Chain, or a related field preferred.
• Five or more years of experience in business operations, sales operations, customer service operations, order management, or a related function.
• Previous experience leading or supervising an operations, order-management, or customer-service team.
• Demonstrated experience creating and managing sales orders in SAP.
• Experience working directly with Finance on invoicing, billing, revenue, and pay-ment-related activities.
• Experience supporting a sales organization in a technical service, field service, man-ufacturing, or project-based environment.

Skills & Competencies:

• Team leadership and employee development.
• SAP sales-order and transaction management.
• Financial and invoicing knowledge.
• Strong attention to detail and transactional accuracy.
• Effective cross-functional communication.
• Process development and continuous improvement.
• Strong problem-solving and escalation-management skills.
• Ability to manage high transaction volumes and competing deadlines.
• Customer-focused and results-oriented mindset.

Other Job Requirements:

• Ability to work extended periods at a desk using a computer and telephone.
• Ability to work in confined spaces, distinguish colors, stand, bend, reach, climb, and lift up to 45 lbs.
• Willingness to travel domestically and internationally as required.

EEO Statement

 

Delta Electronics Americas is an Equal Opportunity Employer and is committed to compliance with all applicable federal, state, and local laws. Delta Electronics America is committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, national origin, disability, veteran status, or any other protected characteristic.

 

The base salary range for this full-time position is Fill External Salary Posting Range Here per year. Actual pay will depend on factors such as location, skills, experience, market conditions, and business needs. This role may also be eligible for incentive pay, subject to the terms of the applicable plan. Eligible employees receive company-provided benefits in accordance with plan terms and eligibility requirements. Benefits include health coverage, wellness resources, retirement savings plan, paid time off, and other company‑sponsored programs; parental leave is provided in accordance with applicable law.

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