Dental Appointment Coordinator

Responsibilities

The Dental Appointment Coordinator performs a variety of clerical and receptionist duties to support the overall administrative functions of the dental clinics. In addition, the Dental Coordinator assists in participant care responsibilities, scheduling specialist appointments and performing other clerical duties as needed. Physical attendance at an InnovAge facility is essential to performing the job duties.

• Schedules appointments with internal providers and with external network specialists’ offices for consultations and procedures as ordered by PACE primary care physicians.
• Respond to phone calls and appointment requests in a timely manner and quickly adjust schedule as needs emerge.
• Works with EMR to extract order requests and prioritizes
• Greets and checks in participants for clinic appointments, performs any necessary documentation in medical records, and performs computer entries to update participant information.
• Coordinates with the transportation department to schedule outside Oral surgery and Dental in-house appointments for participants.
• Ensures appointment details are relayed to appropriate departments and caregivers, in addition to notifying participants and their families of appointments and transportation arrangements.
• Ensures the dentist and hygiene appointment hours are completed according to daily goals, in accordance with the appointment guidelines.
• Performs any necessary filing or clerical duties necessary to complete charting requirements.
• Completes weekly audits as assigned.
• Confirms that lab results are received and contact the lab company as needed for additional information.
• Requests consultation notes and diagnostic tests by fax as needed.
• Receives diagnostic tests by fax or e-mail and routes to the appropriate care provider to be processed and performs follow-up by obtaining procedure results in a timely manner.
• Organize and maintain recall, cancellation and other practice management related reports.
• Assists with filing and other clerical office functions as requested.

REQUIRED

• 1+ yr in a scheduling function
• 1+  yr working in a dental office
• EMR experience navigating through order activity
• Strong clerical skills that include filing, record keeping, data entry and providing customer service
• 1+ yr working with the frail or elderly 
• Strong familiarity with dental terminology and how to describe procedures
• High School diploma or GED

PREFERRED

• Dental Assistant background to understand treatments and how to communicate them to our participants
• Epic EMR to manage order requests from and updating
• Clinic health care experience in a geriatrics setting 

Benefits

InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.

 

InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.

 

Applicants are considered until the position is filled.

Posted Pay Range

$20.67 - $24.81

Additional Information

Compensation Disclaimer

The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity.  InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.

 

Attention Florida ApplicantsThis position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.For more information, please visit the Clearinghouse Education and Awareness website:  https://info.flclearinghouse.com

 

Agency Disclaimer

InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

 

Fraud Disclaimer

InnovAge is committed to maintaining a safe, transparent, and respectful hiring process for all candidates.

Please be aware that all legitimate email communication regarding InnovAge job opportunities will come exclusively from an email address ending in @innovage.com. 

At no point in our hiring process will InnovAge:

• Request payment from candidates for equipment, background checks, onboarding, training, or any other employment‑related purpose
• Ask for financial information (such as bank account details) before a formal offer and onboarding process is completed through our official systems

If you receive a message claiming to represent InnovAge that does not align with the above, it may be fraudulent. We encourage you to exercise caution and refrain from engaging or sharing personal information.

If you believe you have been contacted by someone misrepresenting InnovAge, please report the activity to [email protected] or apply directly through our official career site to ensure the opportunity is legitimate.

Your trust matters to us, and we appreciate your interest in joining InnovAge.