Survivor Care Coordinator II

Description

Our Mission:  Since 1981, the Orangewood Foundation has passionately advocated for young people facing foster care, homelessness, and trafficking. Our mission is to empower these individuals by supporting the futures they envision, providing dedicated one-on-one support to help them achieve their dreams and goals.

Our Programs & Services:  We provide programs and services in four essential areas: Basic Needs & Support, Education, Life Skills & Employment, and Transitional Housing & Support.

Our Vision: A community where every young person thrives. This is our long-term goal for young people in Orange County. We embody this goal every time we talk to a young person, a volunteer, a community member, and to each other. 

Our Commitment: Equal Opportunity Employer, Flexible Scheduling, Powerful Teamwork, Personal Fulfillment, Thriving Community, Professional Development, Mental & Physical Wellness, Competitive Compensation

Our Values: At Orangewood, recently ranked #27 in Best Places to Work 2025, we take pride in fostering a positive and supportive workplace culture. We ask all staff to uphold the following core values: Trust, Respect, Empathy, Inclusion, and Advocacy

Position Title: Survivor Care Coordinator II

Employment Classification: Full Time / Hourly / Non-Exempt

Shift: Sunday-Thursday 9am-5:30pm 

Reports to: Housing Supervisor

Department: Housing 

Position Summary: 

The Survivor Care Coordinator is responsible for providing direct participant-led support and coordination of care for current residents of The Lighthouse/Graduate Apartments, and prospective young adults seeking to move into survivor-centered housing, which may include other transitional housing sites. This position requires a flexible schedule that includes weekends.

When considering this job opportunity, please be aware that the role may involve high stress levels due to mitigating participant crises and potential exposure to vicarious trauma. It is essential to prioritize self-care and seek appropriate support when needed. 

Major Areas of Responsibility: 

• Provide direct support and care to youth using a trauma-responsive, survivor centered and harm reduction approach as a core philosophy.
• Work from a survivor centered approach, empowering residents to explore their individual needs and strengths and develop case plans based on resident’s self-identified goals.
• Plan, coordinate and motivate youth to engage in support services based on youth’s needs, to support the successful obtainment of goals.
• Implement Stages of Change frameworks to support residents to maintain a safe, survivor led, home environment, including feedback from residents to inform the programming and guidelines of the program.
• Support residents to develop an awareness and understanding of individual safety and continually safety plan using a harm reduction approach.
• Provide crisis intervention and conflict resolution as needed, using therapeutic interventions that encourage and empower residents to develop and use their own communication skills to discuss the issue causing the conflict. 
• Work collaboratively with youth identified support, communicating about shared clients to meet the needs of youth receiving services from all programs. 
• Review program applications and participate in the intake process, participation in interviews with potential new residents and assist with decisions regarding a youth’s readiness for the program. 
• Coordinate the youth’s move in process, logistics of their move-in and ensure the emotional needs of youth are met. 
• Support the youth’s move out process and connect youth to aftercare services to help youth sustain the skills needed to maintain their housing.
• Provide collaboration and advocacy with other service providers on behalf of residents and attend case conferences and court as needed. 
• Maintain confidentiality related to program participation. 
• Additional duties as assigned by Program Leadership.

Requirements

 Education and Experience Requirements:

• Requires a High School diploma, Bachelor’s degree preferred. 
• 2+ years in the field of Human Services, Psychology, Social Work or a related field. 
• Has independently managed a full workload and consistently demonstrates sound judgment. 

Knowledge and Skills:

• Knowledge of the needs and challenges faced by youth who have experienced trafficking including trauma bonds, stigma, lack of trust and protective behaviors. 
• Knowledge and understanding of implementing interventions from a survivor centered, trauma informed and harm reduction approach
• Develops strong therapeutic and professional relationships, effectively engages participants experiencing resistance or ambivalence, and adapts engagement strategies to individual needs. 
• Independently evaluates situations, identifies solutions, anticipates barriers, and resolves most participant issues without supervisor involvement.  
• Independently manages a full caseload while coordinating services across multiple agencies, systems and sites.
• Produce consistently high-quality documentation with minimal corrections. Demonstrates understanding of compliance requirements. 
• Effectively balances competing priorities, independently manages workload, and consistently meets timelines. 
• Builds productive working relationships across departments and community partners.
• Identifies opportunities for improvement and acts without direction. 
• Experience working sensitively with individuals impacted by trauma, using survivor centered, trauma-informed care, harm reduction, and motivational interviewing techniques.
• Strong communication, documentation, and interpersonal skills.
• Commitment to support young adults in their recovery and personal development.
• Ability to remain calm and make sound and timely decisions under pressure, particularly when managing youth crises.
• Maintain confidentiality and demonstrate ethical decision-making in all aspects of the role.\
• Ability to think critically and strategically, identifying opportunities and challenges and developing solutions to support youth success.
• Must be computer-literate and be able to understand and effectively use electronic health record/database systems
• Bi-lingual English/Spanish preferred

 Essential Qualities:

• Understand and passionately support Orangewood Foundation’s mission, vision, and values, ensuring alignment with organizational goals.
• Able to demonstrate a high level of skill with the following qualities 

1. Resourceful
2. Dependable
3. Initiative 
4. Accountable
5. Solution Oriented
6. Self-directed
7. Adaptable
8. Open to feedback
9. Sound judgment
10. Calm under pressure

• Demonstrate strong communication and teamwork skills, adhering to the Foundation's operating principles and fostering a collaborative work environment.
• Ensure a welcoming environment that supports and respects all people regardless of race, ethnicity, religion, gender, gender identity or sexual orientation.
• Approach projects, activities, and job functions with flexibility and a positive attitude, displaying the essential attitudes required for success in this role.
• Model professionalism, setting a high standard for staff and program participants.
• Effectively manage multiple responsibilities and maintain organization.

Working Environment/Physical Requirements: 

• Position will require use of personal vehicle. 
• Primary work environment is multiple housing sites, including single family homes and apartments, where participants live
• Physical requirements include standing, sitting, typing, bending and lifting up to approximately 25 lbs. (i.e. tables, chairs, food, water, etc.). 
• Modification to work schedule may be made based on needs of the Foundation.
• Possess a valid California driver’s license and proof of automobile insurance. Position requires DMV clearance.
• Pre-employment screenings include criminal background check, FBI/DOJ fingerprinting, TB test, drug screen, and previous employment verification. 
• A Plum.io assessment is a required part of the application process, and your application will not be considered complete until the assessment is submitted. Visit this link to learn more: https://www.plum.io/about 

Benefits:

• Medical – Blue Shield HMO & PPO + HRA 
• Delta Dental 
• Vision (EyeMed Network) 
• FSA – Healthcare & Dependent Care
• Mental Health through Headspace (virtual & in person therapy included) 
• EAP – through Umum & Headspace 
• Life/Disability/Accident/Critical Illness Pet Insurance 
• 403b with company match 
• Cell Phone Stipend

Time-off Benefits:

• 5 Sick Days per year 
• Up to 3 Floating Holidays per year 
• Year one - 15 Days of PTO accrued at 5 hours per pay period 
• 13 Company Paid Holidays 

Orangewood Foundation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including hair texture and protective hair styles such as braids, locks, and twists), religious creed (including religious dress and grooming practices), color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity (including individuals who are transgender and/or transitioning), gender expression, age, sexual orientation, reproductive health decision-making, military and veteran status, or any other protected group, in accordance with all applicable federal or State laws.