Maintenance Project Manager

Great Oaks Landscape Associates, located in Novi, Michigan, is a recognized leader in the industry for its landscape design-build and maintenance expertise. Our maintenance division operates two seasons: traditional Spring through Fall (April 1 December 1) and the snow season (December 1 March 31). We are looking for a Maintenance Project Manager to join our management team. This position will be responsible for managing a portfolio of landscape maintenance contracts for both seasons, maximizing customer satisfaction, and ensuring delivery of quality services to our clients. The project manager is responsible for achieving set goals for revenue, profitability and contract renewals through effective management and coordination of personnel, equipment and facility resources, and employee training and development. Responsibilities include:

• Direct maintenance operations
• Manage operating budget - responsible for monitoring operation expenses, review financial reports and seek ways to improve the bottom line for job (s)
• Develop and coordinate plans for the efficient use of personnel and resources
• Monitor and analyze all opportunities to cut costs and improve efficiencies
• Schedule landscape maintenance crews and conduct site inspections to evaluate services performed to company standards
• Coordinate multiple crews and subcontractors on job sites
• Manage and resolve personnel issues
• Develop long-term relationship with clients to ensure open line of communication
• Manage client relations and resolve issues in a timely manner
• Conduct routine training sessions to maximize production and efficiency
• Manage training materials and procedures
• Promote high standards for customer service, develop a safety culture and create a positive team environment
• Lead, train and develop employees

To be considered as a candidate for the position, the following qualifications are required.

• Minimum of two (2) years experience as a Project Manager, directing landscape or maintenance crews
• Strong knowledge of local plant materials, horticultural practices
• High school diploma required; college degree (Associate's, Bachelor's) preferred
• Proficient in use of Microsoft Office
• Strong organizational and verbal/written communication skills
• Ability to multi-task in a fast-paced work environment
• Bilingual (English-Spanish) is a plus