- Experience
- 1+ years
- Source
- Fountain
Description
WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.
Job Description:
The Dispatcher will be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.
Duties and Responsibilities:
Monitor drivers throughout their routes
Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs
Assist with investigating and resolving customer concerns
Monitor traffic flow and send out alerts as needed
Record incidents for vendor follow-up
Support Lost and Found process
Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations
Additional duties and responsibilities may apply
Skills Required and Physical Demands:
1+ years of professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality
Extremely detail-oriented and exceptional organizational skills
Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
Experience using multiple software programs simultaneously with various open tabs
Provide quick real time responses to requests
Excellent written and oral communication with interpersonal skills
Exude a professional and energetic demeanor while performing effectively in a fast-paced environment
Experience using a Transportation Management System (TMS) preferred but not required
CDL preferred but not required
Bilingual preferred but not required
We Offer
Physical Health
Exceptional Medical, Dental, Vision, and Life Insurance benefits
Financial Health
Competitive compensation packages
401(k) with 4% employer match
Financial Wellness Tool
Commuter Benefits
Emotional Health
Employee Assistance Program (EAP)
PTO for part-time and full-time positions
Paid holidays
Pet & Legal Insurance
Personal Development
On-the-job training and skills development
Internal transfer opportunities for career growth
*Benefits vary by position and location
WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.
