Housing Programs Analyst

The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to our community.    

Performs a range of professional and technical duties in support of affordable housing projects and programs of the Community Development Agency, including facilitating the development of new affordable housing opportunities, assisting in administering affordable housing programs, ensuring adherence to federal, state, and local regulations, or assisting in the administration and enforcement of the City’s Rent Stabilization and Just Cause Eviction Ordinance.

This journey level classification in the Housing Administration series. Incumbents provide specialized staff assistance in analyzing, evaluating, developing, and monitoring compliance with housing programs and regulations for the expansion, improvement, and preservation of housing in the City. The Housing Programs Analyst classification is distinguished from the next higher Housing Programs Coordinator classification in that the latter classification has a higher level and more complex responsibilities, higher decision-making authority, higher accountability, and supervisory responsibilities.

• Assists in the implementation, administration, and monitoring of housing programs, projects, initiatives, policies, and procedures; coordinates related activities with other City departments and outside parties.
• Conducts research, analyzes data, and prepares written reports for administrative, operational, and policy issues; performs feasibility analysis; and provides findings and recommendations.
• Collects, analyzes, and evaluates housing data to assess division projects, programs, and activities; makes recommendations; and assists in implementing recommendations.
• Monitors housing projects, programs, and activities for compliance with federal, state, and other regulatory agency rules, regulations, policies, and procedures.
• Prepares periodic project status reports and other written reports and documents for review.
• Assists with the division’s budget preparation and control, purchasing activities, records control, and other administrative functions.
• Assists in the marketing of division information; prepares, publishes, reviews, updates, and maintains division content, including handouts, printed brochures, information for digital media, and webpages; and plans, prepares, and conducts presentations and workshops to educate and engage the public, boards and commissions, and community groups.
• Works closely with supervisors, management, the City Attorney’s Office, the Planning and Building Agency, and outside parties regarding housing programs, projects, and activities, regulatory compliance issues, and other sensitive matters.
• Attends, assists with, and serves as a City staff liaison to department board and commission meetings.
• Responds to inquiries and information requests from the public, tenants and landlords, officials, staff, and outside parties by phone, e-mail, or in-person; provides counseling, assistance, and supportive services on issues related to housing programs, projects, and activities; and may provide multilingual assistance.
• Assists with requests for proposals and contracts; participates in developer and vendor selection processes; and helps administer and track approved contracts and affordable housing loan agreements.
• Assists in the documentation of department internal operating processes and procedures.
• Provides administrative support to supervisory and management staff.
• May supervise support staff.
• Performs other duties as assigned.

Depending on assignment, additional essential functions include:

If assigned to the Housing Division:

If assigned to the Rent Stabilization Division:

EXPERIENCE AND EDUCATION

Two (2) years of progressively responsible experience implementing and administering housing programs. High school diploma or General Educational Development (GED) certification, supplemented by college level coursework in public administration, social work, political science, urban planning, or a related field. Minimum qualifications may be met via an equivalent combination of experience and education sufficient to perform the essential job functions. Experience and education must provide the knowledge, skills, and abilities listed below.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of: Pertinent federal, state, and local public sector laws, and regulations, including state and federally-funded municipal housing programs, redevelopment, inclusionary housing, the HOME Investment Partnerships Program, the Housing Choice Voucher Program, and the City’s Rent Stabilization and Just Cause Eviction Ordinance, Integrated Disbursement and Information System, Disaster Recovery Grant Reporting, and Real Estate Assessment Center databases; principles and practices of public administration; housing program administration; urban planning principles; public and private funding sources; grant application techniques; principles and practices of data collection, business letter writing, and report preparation; proper English usage, grammar, and punctuation; customer service techniques; recordkeeping practices and procedures; research methods and techniques; budgeting processes and controls; mathematical calculations and statistics; conflict management and resolution; time management; and personnel procedures.

• Skill in: The use of a personal computer and business software applications, such as Microsoft Word, Excel, and PowerPoint, and housing program software; the operation of modern office equipment.

• Ability to: Understand, interpret, and apply Citywide and departmental codes, policies, and procedures, and applicable federal, state, and local policies, laws, and regulations; perform financial feasibility analyses; assemble, organize, analyze, interpret, and draw sound conclusions from information; develop and present recommendations on findings; make effective oral presentations; communicate ideas effectively, orally and in writing; write clear and comprehensive reports, correspondence, procedures, and other written materials; follow written and oral directions; perform mathematical calculations accurately; participate in budget preparation and administration; coordinate and monitor project status; manage and complete work assignments timely; maintain records and information; use tact and diplomacy when solving problems in the workplace and when dealing with sensitive issues; maintain confidentiality; and establish and maintain effective working relationships with other City employees, landlords, tenants, the public, and those contacted in the scope of work.

SPECIAL REQUIREMENTS

• Possession and retention of a valid California Class “C” Driver’s License is a condition of continued employment in this job classification.

• Must be willing and able to work irregular hours, including evenings and weekends, as needed.

HIGHLY DESIRABLE

• Bilingual ability in English and Spanish, and/or English and Vietnamese is highly desirable.

SUPERVISION RECEIVED AND EXERCISED

• Receives direction from the Housing Programs Coordinator and/or other management staff.

• May supervise support staff.

WORKING CONDITIONS

• Environmental Conditions: Work is generally performed in a standard office setting. Occasional travel to different sites and field settings is required. Work involves extensive public contact. Incumbents may be exposed to indoor and outdoor lighting, loud and noisy conditions, and variable weather conditions.

• Physical Conditions: Primary functions require sufficient physical ability and mobility to work in office and field settings; operate vehicles; stand or sit for prolonged periods of time; occasionally stoop, bend, kneel, crouch, reach, twist, and walk; lift and carry up to twenty (20) pounds; push and/or pull light to moderate amounts of weight; operate office equipment requiring repetitive hand movement and fine coordination, including the use of a computer keyboard; and utilize sight, hearing, speaking, reading, writing, and math ability to exchange information.

ll applicants are required to complete and submit a City application form online and answer the supplemental questionnaire.  Resumes or faxed copies will not be accepted in lieu of the City online application. Stating "See Resume" is not an acceptable substitute for a completed application.  To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide.  
 
Applications will be reviewed by the Human Resources Department.  Those applicants possessing the most pertinent qualifications will be invited to continue in the selection process, which will include:

Oral Interview Examination (Tentatively scheduled for Tuesday September 22, 2026): (Weight of 100%) will evaluate the candidates' experience, training, education, and abilities in relation to those factors which are essential for successful performance on the job. Candidates need a minimum passing score in order to be placed on the eligible list.  

The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation.