Patient Registration Coordinator Bilingual a Plus (Spanish or Vietnamese)

Patient Check-in

• Check in patients, verify demographic information, and enter all patient data accurately into the electronic medical record.
• Support patients in filling out intake
• Verify insurance status and document appropriate billing information.
• Assess ability to pay fee-for-service, collect fees per established policy, and assist patients with fee-for-service forms as needed.
• Process billing forms and submit charges for payment.
• Record all monetary transactions in receipt books and the tracking log, maintain the on-site cash balance, and reconcile cash payments at end of shift.
• Keep the front desk stocked with forms and supplies, and update patients in the lobby on the status of their visit.
• Communicate relevant information clearly to co-workers to support quality patient care.

 

2. Scheduling

• Schedule walk-in and call-in patients for physician, nurse, or social work visits, determining need for new, continuity, or urgent care.
• Document all scheduling and rescheduling details, including patient demographics and insurance status.
• Call patients with appointment reminders as needed.

3. Phone Calls

• Answer calls courteously, provide appropriate resources (clinic information, educational materials), transfer calls, and take and follow up on messages.
• Check voicemail, maintain the telephone log, and document conversations as needed.
• Conduct in-reach calls to previous and prospective patients to set up appointments

4. Insurance Verification

• Verify patient insurance coverage through Emdeon and Medicaid online verification systems.
• Assess Medicaid eligibility for allowable annual visits and associated co-payments, and review eligibility for Medicare, Medicaid, Take Charge, and other payers; schedule eligible patients to meet with a Social Worker.
• Ensure Community Care referrals are in place before visits, and direct patients to the Community Care site to change primary care providers as appropriate.

5. Medical Records

• Scan paper records into the electronic medical record (HIPAA compliance signatures, financial certifications, test results, outside medical records, and other patient information).
• Respond to medical records requests promptly, and contact patients regarding release forms and document appropriately.
• Retrieve and file charts maintained in the clinic.

6. Supplies and Organization

• Clean and stock the patient waiting area.
• Maintain patient files and databases.
• Notify the supervisor of needed supplies in a timely manner.

7. Additional Duties as Needed

• Cross-train with other support staff to assist with clinic efficiency, and show a willingness to learn new tasks.
• Complete programs or projects relevant to personal academic needs and the clinic's mission.
• Interpret and translate as appropriate