General Manager

Job Description: 

The General Manager must have a genuine passion for business, the Cannabis industry, and the well-being of the dispensaries customers and staff. The General Manager will work with the Retail Managers to ensure that customer’s needs, and expectations are met through optimal product selection and top-notch customer service. Ideal candidates should be a strong people developer, possess excellent communication and problem- solving abilities, be action oriented and committed to the highest level of service. 

 

The General Manager is responsible for supporting all day-to-day operations of the dispensary. This includes but is not limited to sales, money counts and cash handling, inventory control, storage of Cannabis, overseeing the cleanliness and organization of the dispensary and signage in the dispensary. The General Manager is responsible for providing an outstanding customer experience while working closely with dispensary personnel to meet revenue goals, lead, coach, train and develop the retail team and ensure compliance with inventory, operations, and system protocols. 

The General Manager is responsible for working closely with the Inventory Control Agent to ensure all stored Cannabis is accounted for and the dispensary has adequate amounts of Cannabis for daily operations. The General Manager is responsible for compliance to AZDHS regulations and statutes. This individual serves as the primary supervisor for all staff while assisting in human resources responsibilities, scheduling, direction and oversight of all dispensary operations, implementing policies and procedures, inventory reconciliation and money handling processes. 

 

 

Core Responsibilities:  

 

Duties of this job include, but are not limited to: 

 

• Manage and motivate a high level of service and productivity amongst store management/ dispensary retail team; manage daily operations, schedule opening and closing, and guide all process and procedures during hours of operation. 

• Manage the schedule to adequately staff the dispensary to meet all daily operational needs. 

• Implement and maintain all staff KPI's to achieve goals. 

• Train all employees on policies, processes, procedures, roles and responsibilities. 

• Maintain a clean and organized retail environment, with focus on customer retention, product selection and retail flow and ambiance. 

• Answer questions and assist with escalated customers if needed. 

• Responsible for efficient flow and operation of the front and back of house. 

• Expert level proficiency in all aspects of retail dispensary duties, inclusive of inventory processes, audits, compliance, and employee management. 

• Communicate and recognize employees to promote positive team culture. 

• Provide management and administrative support to the Director of Retail Operations. 

• Manage all administrative duties relating the POS system which can include: 

• Input purchase orders, run product reports, implement discount policy, monitor PAR levels, assist with Marketing strategy ROI analysis and identifying/reviewing trends. 

• Manage product selection for the retail floor and assist through Inventory Managers to maintain proper stock levels and SKU selection. 

• Manage the opening and closing of the store and following all SOPs in the dispensary environment across departments. 

• Balance cash registers, manage all cash accounts inclusive of daily deposits and petty cash, and responsible for all cash reporting  

• Participate in ongoing education and professional development opportunities. 

• Work collectively and respectfully with all team members and management. 

• Additional duties as assigned by Director(s) 

 

Commitment & Dependability: 

 

• Willingness to be an integral member of a successful team. 

• Dedication to provide the highest levels of service 

• Excellent attendance and reliability. 

• Adherence to company policies and procedures. 

• Dedicated to maintaining confidentiality in every aspect of the job. 

 

 

Qualifications and Education: 

 

• Must be a minimum of 21 years of age 

• Must be able to pass a background check (no felony convictions) 

• Minimum of 5+ years retail and business operations experience 

• Associate’s or Bachelor’s degree is preferred, or equivalent combination of education and experience  

• Outstanding leadership, organizational, interpersonal, time management and communication skills 

• Strong attention to detail 

• Knowledge of the Cannabis Industry 

• Leadership experience, with the ability to make informed critical decisions, complete tasks on-time and problem solve  

• Results oriented and self-starter  

• Strong interest and desire to work with people and Cannabis  

• Effective oral and written communication skills  

• Technologically advanced individual with working knowledge of cannabis POS systems 

• Computer proficient; ability to easily learn new software  

 

Physical Requirements: 

 

• Requires prolonged sitting, standing, walking, bending, lifting, and use of hands. 

• Frequently requires physical exertion to manually move, lift, carry. pull, or push heavy objects or materials. 

• Frequently stooping, bending, and reaching  

• Must work indoors and outdoors year-round  

• Must work in noisy and crowded environments. 

• Lift 25-40 pounds from the floor to a waist-high table when necessary. 

• Crouch & bend often 

• Stand for short/ high periods of time. 

• Sit for short/ medium periods of time. 

• Walk for short/high periods of time 

• Occasionally sit on the floor or at floor level. 

• Handle the responsibilities and routine stress often associated with this position 

 

Certifications or Requirements: 

 

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.