National Sales Specialist

Department: Corporate

Employment Type: Full Time

Location: Nottingham, PA

Description

• SCHEDULE: Monday-Friday approximately 40+ hours a week.
• BENEFITS: This position is full-time benefit eligible, elective benefits include:
• Medical, dental, hearing and vision insurance. 
• Marathon Health Clinic - a premier on-site healthcare provider. A separate entity from Herr's, located at our Nottingham, PA facility. This facility ensures easy access to tailored healthcare services, preventative care, wellness programs, for employees on any medical plan 
• Opportunity to contribute to a 401k, with a company match.
•  Paid vacation, holiday and sick time. 
• Paid Employee referral program. 

Key Responsibilities

• Executes top-notch listening skills to build meaningful relationships to understand the      customer’s issues to troubleshoot, resolve or respond within 24 hours. 
• Manages difficult or emotional customer situations, leveraging relationships and knows when to escalate.
• Collaborates with Supply Chain, Warehouse, Logistics and Manufacturing to understand where customer orders are in the pipeline to respond to customer order status.
• Interprets received orders and relays to assigned sales team members.

• Processes daily, all details of sales within a proprietary system, with close attention to detail and in a timely manner.
• Coordinates with marketing, sales and other departments as needed, and provides details for various documentation required to complete a sale.
• Continuously monitors customer orders and coordinates shipments, delivery and final resolutions on outstanding order concerns.
• Adjusts shipping manifest and associated product, within tight timeframes, following established guidelines, policy and procedures, due to unavailable product to maximize transportation efficiency and meet customer needs.
• Tracks and monitors orders/deductions for accuracy and compliance of program specifics.
• Utilizes various vendor programs to create/input order, manage logistic routing to monitor product, anticipating issues and resolving concerns.
• Compiles information for reports and presentations to assist in decision making.
• Works closely with the National Sales Account Managers on their assigned accounts.

Qualifications

• Associate degree and a minimum of 2 years of relevant experience or a combination of knowledge, skills and abilities.
• Courteous with strong customer service orientation and demonstrated listening skills.
• Self-motivated with demonstrated strong work ethic, the ability to work within tight deadlines, while paying attention to detail while delivering stellar customer service.
• Proven ability at problem solving and enjoys an environment where multi-tasking is a must.
• Demonstrates flexibility to adapt to changes quickly and think conceptually and execute in a timely manner.
• Knowledge of Microsoft Office and ability to learn industry specific software in a reasonable amount of time with the ability to change work habits as the company continues to implement advances in technology to improve efficiency.