Manager, Global Security Operations Center

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Manager, Global Security Operations Center (GSOC) Addendum

This position is responsible for leading GSOC operations in support of associate safety and protection of corporate assets. The Manager provides leadership across a 24/7 operational environment, guiding incident response, operational readiness, intelligence gathering, and cross-functional coordination during routine and critical events.

This role is based in Columbus, Ohio and is expected to work in office. Schedule flexibility is required to support a 24/7 operation and respond to critical incidents or emerging security needs as necessary.

Additional qualifications

• Experience in security operations, emergency management, GSOC, dispatch or command center operations, military operations, law enforcement dispatch, or a comparable 24/7 operational environment.

• Strong knowledge of GSOC operations, incident management, critical event communications, and incident command principles.

• Experience with intelligence gathering, threat monitoring, and enterprise security technologies.

• Experience using tools such as AI-enabled systems, automation platforms, intelligence monitoring tools, mass communication systems, video management systems, access control platforms, and reporting tools.

• Strong collaboration, briefing, and writing skills, with the ability to engage effectively across security teams, leadership, and key business stakeholders.

This position requires daily in-office presence in Columbus, Ohio, and candidates must reside within a commutable distance of Columbus.

Work Authorization: This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the STEM OPT Extension program.

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Job Description Summary

Providing a safe, secure environment for our workforce and visitors is crucial at Nationwide. Our Security team monitors security needs and assists associates with security and safety-related issues. If you are safety focused, an effective communicator, detail oriented and ready to serve and protect our associates and the public, we want to know more about you!

As a Security Manager, you’ll organize and lead the physical security and life safety functions for the company-owned and leased facilities. You’ll also lead teams of uniformed Security Officers who patrol the areas surrounding our corporate campuses and manage special security projects. We’ll count on you to develop and lead programs to provide protection for all Nationwide associates around your assigned campus.

Job Description

Key Responsibilities: 

• Leads the development of plans and the implementation of security and life safety programs to maintain and/or improve the level of security at assigned Nationwide properties.

• Conducts investigations into security incidents, breaches, or potential threats, and develops incident response plans and protocols.

• Handles and maintains knowledge of the latest state-of-the-art security equipment. Develops plan for and advises on the preventive maintenance programs for life/safety equipment.

• Assesses equipment needs and recommends purchases of security equipment, including security force uniforms and equipment.

• Assists with development and maintenance of the executive protection program. Recommends and maintains home alarm systems at executive residences.

• Manages operational procedures and training programs for all security officers, including firearms training and the issuing of firearms according to the firearm policy and with approval of the Sr AVP, Corporate Security.

• Leads all aspects of the patrol division and location control room, overseeing the areas surrounding the assigned corporate campus.

• Oversees the planning of security protection for company special events.

• May monitor and analyze security-related data, reports, and trends to identify vulnerabilities, threats, or areas for improvement. Partners with enterprise audit and Technology Risk management to address compliance concerns.

• Directs associate management including performance management, salary planning and administration, training and development, workflow and organizational planning, hiring and placement, and corrective actions.

May perform other responsibilities as assigned.

Reporting Relationships:  Reports to Director or Sr AVP, Corporate Security. Leads a team of 20-35 security professionals.

Typical Skills and Experiences: 

Education:  Undergraduate studies in business administration, criminal justice, or related field preferred.

License/Certification/Designation: Certified Protection Professional (CPP) preferred.

Experience:  Typically, eight or more years in the law enforcement or security industry.

Knowledge, Abilities and Skills:  Knowledge of security programs and systems, life safety programs, and fire control systems. Proven knowledge of private sector laws of the security industry. Demonstrated ability to build business relationships. Ability to administer the Corporate Security policies, practices and procedures.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values:  Regularly and consistently demonstrates Nationwide Values.

Job Conditions: 

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Physical ability to walk, run, stoop, kneel, carry, and lift to perform assigned duties. Must be available to work after standard office hours, weekends, and holidays as needed for emergency situations and special event coverage.

ADA:  The above statements cover what are generally believed to be principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. 

Credit/Background Check: Due to fiduciary accountability within this job, a valid credit and/or background check will be required as part of the selection process.

Safety Sensitive: This job has been identified as a Safety Sensitive position and, according to our substance free workplace program, may be subject to random alcohol and other drug testing.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Manager, Security - SS : $97,000.00-$180,000.00

The expected starting salary range for Manager, Security - SS : $97,000.00 - $145,000.00