Donor Relations Manager

Description

Overview:  Atlanta Habitat creates opportunities to transform lives through community-built sustainable homeownership, guided by our core values: Purpose, Excellence, Servant Leadership, Humanity and Positivity. As Atlanta Habitat evolves from a respected affordable housing nonprofit into a leading community development organization, we are scaling our impact by focusing on housing innovation,  planned communities, neighborhood transformation, and the long-term economic mobility of families. 

Position Description: As a member of the Development Operations team, the Donor Relations Manager will support both the Major Gifts team and Partner Engagement team by leading stewardship efforts across the team and planning donor events. Additional responsibilities include Salesforce database administration support to improve data integrity and processes across Development team.

Key Responsibilities: 

Donor Relations – Major Gifts

• Serve as project manager by partnering with event leads to support execution of Atlanta Habitat Development team events, such as the Clark Howard Society reception, Inside the House, and Spirits Under the Spirit.
• Support Salesforce data integrity by tracking event registrations and attendance via Salesforce campaigns.
• Cultivate donor outreach and event registration lists to share with executive leadership.
• Identify gaps in existing stewardship activities.  Create and execute annual stewardship plans for major donors, recurring donors, and corporate donors. This includes but is not limited to sending thank you cards and donor gifts, as well as coordinating tours.

Donor Relations – Partner Engagement

• Oversee coordination of build starts and home dedication ceremonies. This includes scheduling, communication with Sr. Leadership Team, and program updates.
• Support sponsorship team’s stewardship efforts by sending build planning emails using Salesforce email templates, as well as ordering house sponsor signs and plaques.
• Send post-build surveys and thank you emails, create post-build impact reports to send to sponsors, and ensure donors clearly understand their impact by highlighting homeowner success stories and program outcomes.
• Support Salesforce contact management by ensuring corporate and foundation contact lists in Salesforce are kept up to date for donor mailings and event invitations.

Process Development and Improvement:

• Build and execute efficient processes for donor communication, follow-up and thank you's.
• Build and monitor donor engagement tracking reports in Salesforce.
• Identify opportunities to improve donor retention through stewardship.
• Leverage data (surveys, donor communication, and Salesforce data) to refine donor relations strategies as needed.

Requirements

Job Conditions: 

• The position is full-time, minimum 40 hours per week, with some evening and weekend work required.
• This position is classified as exempt. 
• The Donor Relations Manager reports to the VP of Development Operations and is a member of the organization’s Resource Development team. 
• This position is subject to a criminal and credit background check and drug and alcohol testing.
• The position is expected to use discretion and independent judgment in carrying out his/her responsibilities and to represent the organization in a professional, knowledgeable and collegial manner at all times.

Experience

• Bachelor’s degree and minimum of 3-5 years of office work experience in marketing, fundraising or related field.
• Previous nonprofit work experience, including fundraising responsibilities preferred.

Skills

• Excellent computer skills with proficiency with Microsoft Office (Word, Excel, and Outlook).
• Experience with database management required. Experience with Salesforce strongly preferred.
• Strong organization and time management skills and the ability to meet strict deadlines with strong attention to detail. Project management experience preferred.
• Ability to work well with a diverse group of staff members, volunteers and community leaders
• Must be flexible, able to take initiative, and work independently.