Guest Experience Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel Seoul is located in the heart of Seoul, offering world-class customized services and sophisticated features based on its craft and expertise. The Hotel, standing tall with 29 glittering stories, is meant to look like an ancient Korean palace of old, but stylized and brought into the 21st century. Classic Korean nature motifs and modern aesthetics adorn the décor, reflecting the surrounding mountain backdrop and views of Gyeongbokgung and Changdeokgung Palaces. The Hotel features 8 distinct restaurants and bars, including award-winning Yu Yuan and the secret speakeasy Charles H., ranked as the Best Bar in Korea and one of the Asia's 50 Best Bars. The rest of the hotel is equally stunning with the works of over 130 Korean artists featured throughout the establishment. From contemporary art and pottery pieces in the rooms and halls to the intricate three-dimensional Korean ship created out of hundreds of ivory-colored buttons by Ran Hwang, Four Seasons Hotel Seoul has held the top spot as Seoul’s leading luxury hotel and rightfully so.

Guest Experience Supervisor

Full time

Position : Supervisor

Four Seasons Hotel Seoul

The Four Seasons Hotel Seoul is looking for Guest Experience Supervisor, who shares a passion for excellence and who infuse enthusiasm into everything they do. We are looking for a candidate that is dedicated to creating personalized experiences and lasting memories for our guests.

Responsibilities

• Handle guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
• Communicate with team members to ensure the highest level of personalized service
• Coordinate correspondence with guests pre and post stay
• Communicate all relevant guest information and requests to the appropriate departments
• Assist hotel outlets in putting processes in place to ensure that these opportunities are executed by all employees

Qualifications and Skills

• Strong supervisory and managerial skills are essential, with outstanding demonstrated coaching and development skills.
• Minimum three years experience in Guest Services or related work, previous supervisory or lead experience is preferred.
• Excellent personal presentation and interpersonal skills
• Extremely knowledgeable about the local area, have a high degree of patience and work with discretion
• Reading, writing and oral fluency in both the Korean & English language (Chinese is also preferred)
• College degree preferably specializing in hospitality
• Exceptional organizational skills, attention to detail, and the ability to manage several demanding tasks in a consistently busy environment.

Visa Requirements

Must already possess valid work authorization in South Korea.

We look forward to receiving your application!