Claims Associate

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job summary:

Acrisure is seeking a Claims Associate to provide administrative and operational support to the claims team in Florence, Alabama. This role supports the processing of insurance claims by reviewing documents for required information, entering and maintaining claim data, preparing correspondence, processing authorized expenses, and helping ensure claim files remain accurate and organized.

This is a strong opportunity for someone who is organized, detail-oriented, and interested in building experience within the insurance and claims industry. Previous claims experience is beneficial but not required. The successful candidate will be comfortable working with detailed information, managing multiple priorities, and supporting claims professionals in a fast-paced environment.

Responsibilities:

• Review claim forms, medical records, and other claim-related documents for required information
• Enter new claim information into the claims management system and maintain accurate existing claim files
• Prepare letters, forms, and other correspondence on behalf of claims adjusters
• Scan, organize, and route incoming claim documents and daily mail
• Process authorized claim-related expenses and payments
• Maintain accurate electronic records and supporting documentation
• Handle incoming calls and place outgoing calls as needed to support claim activity
• Assist claims adjusters and other team members with administrative and clerical support
• Monitor assigned work for accuracy, completeness, and timely processing
• Help identify missing information or documentation and coordinate appropriate follow-up
• Perform additional administrative and claims support duties as assigned

Requirements:

• Strong attention to detail with the ability to maintain accuracy when working with claim information and documentation
• Strong organizational skills with the ability to prioritize multiple tasks and deadlines
• Ability to review information, identify missing or incomplete details, and follow established processes
• Good written and verbal communication skills
• Ability to work effectively with internal team members and provide professional support when communicating with external contacts
• Basic computer proficiency required
• Experience with Microsoft Word, Excel, and Outlook beneficial
• Previous administrative, clerical, customer service, insurance, or claims support experience beneficial
• Previous insurance claims experience beneficial but not required
• Ability to learn claims management systems, processes, and terminology

Education and licenses:

• High school diploma or equivalent required
• Additional education or training in insurance, business, administration, or a related field beneficial

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [email protected].

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.