Case Management System Administrator

THIS POSITION IS OPEN TO CURRENT COLORADO RESIDENTS ONLY

THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL 5:00 PM ON TUESDAY, SEPTEMBER 29, 2026

This position will have hybrid workplace options available but will still be required to report to their designated DVR office (the DVR office nearest to the employee) 1 to 2 times per week and at the discretion of the supervisor and according to business needs.

This posting does not accept resumes, cover letters, or attachments of any kind. Please be as thorough as possible in detailing your work history, education, and training in the application form.

The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs  and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs.

This is a values-driven organization, committed to accountability, agility, collaboration, and respect.

We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.

In addition to rewarding and meaningful work, we offer excellent benefits:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans 
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• BenefitHub state employee discount program
• MotivateMe employee wellness program
• Excellent work-life programs, such as flexible schedules, training and more
• Access to participate in employer-supported employee affinity spaces
• RTD EcoPass Commuter Program
• Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs

Our agency website: Colorado Department of Labor and Employment

CDLE has implemented a pilot program on March 1st, 2022 which will award Disability Hiring Preference Points similar to the Veterans’ Preference Points program. During your application process you will be asked if you would like to be considered for either of these programs for additional points in the hiring process. To learn more about Disability Hiring Preference and what will be required to participate, please visit our website: https://sites.google.com/state.co.us/disability-hiring-preference/home

PLEASE NOTE: With the beginning of this program, CDLE will no longer accept attachments of any kind with applications. Please be as thorough as possible in documenting your education and work history in the application system. Attachments will not be accepted or considered during any phase of the hiring process including minimum qualification screening, comparative analysis, or interviews.

The salary range for this position is:

The position serves as the Staff Authority in the administration of DVR’s electronic case management system, ReImagine Vocational Rehabilitation (RVR), as well as other key computer applications. The position provides project management for IT projects as needed, in collaboration with CDLE’s Innovation and Operational Excellence (IOE) unit. The position is responsible for understanding current and changing business needs, reporting requirements specified by the US Department of Education, Rehabilitation Services Administration (RSA), managing subordinate staff, and working alongside DVR leadership, OIT, CDLE, and IT vendors to effectively implement applications required within DVR.

Duties

DVR Application Management

Manage all DVR computer applications, which currently include the RVR electronic case management system, Box, Adobe Sign, Ticket Tracker Social Security Reimbursement, etc. Oversee automated case management activities for DVR field staff by directing, guiding, and supervising the development, implementation, and maintenance of Business Technology policies and procedures, including data security, contractor compliance, data integrity, and coordination with vendors and OIT. Ensures policies and procedures comply with OIT and CDLE IOE standards and best practices. This includes ongoing monitoring and maintenance of the system, to include regular meetings with vendors, discussions with DVR leadership and staff about system use, ensuring all applications are consistent with DVR policies, meet business needs, and recommending system changes. Work with DVR management to determine optimal system configuration for meeting business needs, while balancing system performance and Federal, State, and DVR reporting requirements.

Make decisions on scheduling production environment releases, updates/system downtime with OIT, system vendors, and DVR end users. Interpret rules and regulations to ensure data accuracy and compliance with State and Federal reporting requirements. Assists Business Technology manager with contract management to ensure vendors deliver services in an appropriate manner and timeframe. Manages all application customization and configuration projects.

DVR Project Management

Overall coordination, status reporting, and stability of project oriented work efforts in alignment with the CDLE IOE PMO standards and dotted line reporting to the IOE Office. Manage all aspects of the project life cycle, including initiating, planning, implementing, and closing. Establishes and implements project management processes to ensure projects are delivered on time, within budget, comply with high quality standards, and meet expectations. Assume primary responsibility for project leadership and for facilitating completion and communication on all project deliverables, including project charters, phase driven schedules, project timelines and milestones, status reporting, resource plans, budgets, etc. Develop and apply objective-based change management strategies and communication plans to ensure stakeholders and team members are informed, bought-in, and supported expected project outcomes. Provide regular, professional, and appropriate communications to project team members, DVR staff, leadership and other stakeholders. Proactively identify, track, and resolve issues, risks, and dependencies associated with projects managed, and communicate risks and issues to Business Technology Manager. Identify and implement issue resolution. Lead risk management identification and mitigation plans. Possess and demonstrate extensive knowledge and expertise in the use of project management methodologies and tools, resource management practices, facilitation skills, and change management techniques.

DVR Support Desk Team

Directly supervise DVR Support Desk, including Technician position. Determine work location, hours, daily schedule, work assignment, and safe working conditions. Determine appropriate tools for effective performance and initiate procurement of required tools; assign duties to employees, develop performance plans, monitor performance, and conduct performance appraisals; determine non-financial performance incentives; approve or deny leave (not related to FML, Worker’s Compensation or Short-term Disability). 

Ensure application support Monday-Friday, 8am - 5pm, at a minimum. Submit tickets to OIT or the application’s vendor, as appropriate, for issues that cannot be resolved by the DVR Business Technology team. Hold regular meetings with the application’s vendor help desk to review current issues, agree upon priorities, and follow issues through to resolution. Escalate issues with supervisor, vendors, and OIT when needed to ensure problem resolution.

Supervision

Serve as first-line supervisor to recommend and/or make decisions regarding interviewing, hiring, disciplining, promoting, and rewarding employees. Ensure all employees have a performance plan (Cornerstone) in place within 30 days of starting in a position, setting performance objectives and standards. Ensure that performance objectives and goals align with duties on the position description for each employee. Communicate regularly with employees to discuss, praise, and/or address work performance, workload, productivity, work quality, and to address any employee concerns. Conduct all interim reviews, final evaluations, and annual performance plans in a timely manner. Approve or deny leave requests and approve timekeeping information. 

Monitor and prioritize workflow, taking responsibility for the work unit’s performance outcomes. Ensure employees have the tools and training necessary to perform their jobs. Communicate department goals and expectations. Mentor, coach, and develop employees and oneself for the continuous improvement of the unit and department. This includes training and monitoring of new staff and cross-training of existing staff. Facilitate and/or support staff meetings to exchange ideas and information, and to answer questions regarding training and procedures. 

Review and revise unit procedures with input from all staff. Provide/ensure work unit coverage as needed and provide feedback to the manager on workload issues. Ensure that all positions in unit have a current and signed position description

ANALYST IV (H1C4XX)

Minimum Qualifications:
 
Experience Only:

Seven (7) years of relevant experience in an occupation related to the work assigned to this position to include any combination of the following: Working with IT Requirements for project fulfillment, Solution/Application building, Database and Data Flow experience, IT Ticketing Systems, IT/Data Governance, IT Administrative tasks, Application Builds, and the related Critical Thinking, Problem Solving, 

IMPORTANT**In addition to the above experience, your application must clearly demonstrate experience in a customer facing role.

Or

Education and Experience:

A combination of related education and/or relevant experience (meeting the criteria stated above) in an occupation related to the work assigned equal to seven (7) years

Preferred Qualifications:

• Salesforce Admin Certification
• Technology project leadership
• Technology change management leadership.
• Experience as a team lead or supervisor.
• Experience performing similar duties as a State of Colorado classified employee.

Required Competencies:

• Salesforce administrator experience
• Analytical thinking
• Application maintenance and testing
• Configuration management
• Customer focus
• Data administration
• Database management
• IT Project Management
• IT Systems Management
• Software problem management
• System testing tools

Conditions of Employment

• Must be a Colorado resident at time of application.
• You must pass a thorough background check prior to employment which will include the E-Verify process.
• While this position has hybrid flexibility, this position will be required to report to the DVR office nearest to them 1 or 2 times per week and at the discretion of the supervisor and according to business needs.

Appeal Rights:

As an applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website, https://spb.colorado.gov/forms-and-filing. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. Email address: [email protected]. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov.

For questions regarding this recruitment, please contact: [email protected]

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, CDLE does not accept attachments of any kind during the application process. Part-time work experience will be prorated.

Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. CDLE does not accept attachments of any kind during the application process.

Comparative Analysis Process

After minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore, it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase.

Supplemental Questions

Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer.

Work Visas

CDLE does not sponsor Work Visas of any type.

Applicant Use Of AI

The use of AI tools to aid in preparing application materials is allowed under the condition that the applicant independently verifies and confirms the information's accuracy before submission. Applicants are fully accountable for the content of their submissions and must ensure the safe and ethical use of any AI tools. Furthermore, active and direct participation in the interview process is required.

THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE AND/OR FUTURE VACANCIES

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinators at [email protected]. Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort, please call 303-318-8200.

While a salary range is posted for this position, an eventual salary offer is determined by a comprehensive salary analysis, which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.