Event Operations Manager

ABOUT LAWN CLUB
Lawn Club is an exciting competitive socializing destination in the Seaport, positioning itself as “New York’s Leisure Headquarters.” The massive 25,000 square foot venue features indoor and outdoor rentable gaming lawns, amazing cocktails, and a streamlined menu of tasty bites. Each rentable lawn includes 
popular lawn games, big-screen TVs, courtside F&B service, and dedicated “Lawncierges.” Lawn Club caters to a variety of audiences, from twenty-somethings to corporate event planners. 
ABOUT THE ROLE
The Events-Floor Manager is essential in bringing Lawn Club’s events to life - serving as the key operational leader responsible for executing private events, buyouts, and activations with precision, energy, and warmth. This role receives the event handoff from the Sales-Events Manager and owns execution on the 
floor: Setting up teams for success, facilitating service, and ensuring every detail aligns or exceeds the expectations outlined in the BEO.
This is a guest-facing, leadership-forward role that blends real-time decision-making with strategic planning. 
The Events-Floor Manager coordinates with Event Sales, FOH, BOH, Lawncierge, and Beverage teams to deliver seamless, high-touch experiences that meet or surpass Lawn Club’s hospitality and operational standards. The ideal candidate is deeply organized, energized by service, and thrives in dynamic 
environments where they can lead a team, manage execution, and deliver flawless events - every time.
THE IMPACT YOU’LL MAKE | ESSENTIAL RESPONSIBILITIES
Pre-Event Preparation
• Review and internalize all BEOs and related event documentation provided by the Sales-Events Manager
• Manage the Event Captain and work together to develop weekly pull lists and operational plans as it relates to private events
• Make proactive suggestions to Sales Team to enhance venue and event operations as needed
• Manage event closet and event inventory and proactively source / procure all equipment needed to successfully execute future events
• Lead pre-shift briefings for FOH and Events staff on event timing, guest needs, and service strategy
• Create internal run of show, duty delegation, and floorplan for all large-scale and/or full-buyout events 
• Ensure physical setup (table layouts, AV, signage, activation stations, service zones) matches plan
• Ensure all vendors listed on the BEO and booked by LC Sales Team arrive on-site according to the timeline - and notify the Sales Manager in real-time if they do not arrive (DJs, Security, AV Techs, Kosher Food, etc.) 
• Confirm all menus, drink packages, dietary notes, and custom requests are accounted for and communicated
• Act as final point of accountability before doors open: the last person to walk the floor, check the tables, and verify the team is guest-ready
• Manage client items as needed. Assist with setting up favors, décor, takeaways, etc

Live Event Execution
• Serve as point of contact on the floor for internal staff and clients for all private events during service
• Ensure all Lawn Club venue policies ‘dos and don’ts’ are being followed and enforced 
• Ensure all vendors working onsite have Lawn Club’s written consent and an approved COI on file with Lawn Club
• Lead the service team during events, ensuring pacing, timing, and coverage are actively monitored and adjusted
• Coordinate between Beverage, Culinary, and Lawncierge teams to ensure timely drops and transitions
• Anticipate needs and course-correct in real-time for VIPs, dietary restrictions, special requests, or shifting timelines
• Ensure all service staff maintain high hospitality standards, professional demeanor, and proactive guest engagement
• Troubleshoot on-the-fly and solve problems calmly, discreetly, and effectively
• Communicate with Sales team during and post-event regarding client feedback and status

Post-Event Closeout
• Ensure proper breakdown of event-specific setups and return to standard service layout
• Ensure the event is accurately rung in in Avero and it matches the BEO
• Complete and submit post-event documentation including shift recaps, event notes, and service feedback
• Debrief with Sales Events Manager to provide operational insights and guest feedback for future planning 
• Track event labor, expenses, and special details to inform future forecasting\
Leadership & Team Development
• Lead, train, and manage Event Captains, Servers, and support staff assigned to events
• Uphold Lawn Club brand standards in hospitality, professionalism, and appearance
• Partner with leadership to continuously improve event execution, logistics, and team deployment
• Attend weekly BEO and department head meetings
• Represent the Events team within the broader FOH leadership team
ABOUT YOU! | KNOWLEDGE, EXPERIENCE AND SKILLS
• Minimum of two years of FOH floor management or event execution experience in a high-volume hospitality setting
• Proven track record of leading service during complex or high-stakes events (buyouts, VIP groups, activations)
• Genuine love of hospitality and going above and beyond to create special moments for event clients
• Associate or bachelor’s degree preferred
• Deep understanding of guest pacing, FOH coordination, and premium service delivery
• Strong verbal and written communication skills
• Proficiency in MS Office, Toast (or similar), and familiarity with BEOs and service documentation
• Exceptional attention to detail, time management, and team leadership
• Guest-focused mindset with calm problem-solving skills and a solutions-oriented approach
• Ability to lead teams and coordinate across multiple departments in real time
• Comfortable being the final point of accountability for live execution
• Able to work independently and collaboratively in a fast-paced, high-expectation environment
• Flexible availability including nights, weekends, holidays, and special event hours
• Must be passionate, poised under pressure, and committed to delivering best-in-class guest 
experiences
PHYSICAL REQUIREMENTS
• Ability to perform the essential job functions consistently, safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal,
• state, and local standards
• Ability to stand for prolonged periods of time
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the store
• Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise 
move in a constantly changing environment
• Climbing steps regularly
COMPENSATION
$70K - $80K annually

OUR BENEFITS 

Taking care of our people is at the heart of everything we do and we’re committed to supporting our team with benefits that promote well-being, balance, and growth. From health and wellness to professional development and unique perks, our benefits are designed to help you thrive. Benefits may vary based on employment type and status and may include:

• Medical, dental & vision coverage

• 401(k) with company match contributions

• Life insurance coverage

• Generous paid time off policy

• Free family meal

• 50% employee discount at our businesses

• A robust employee referral bonus program

GROWTH OPPORTUNITIES

To us, your career is more than a job—its a journey. Whether you’re just starting your career or looking to take the next step, you’ll have access to diverse experiences within restaurants, entertainment, sports, retail, and hospitality to gain exposure across different industries and roles. Our goal is to promote from within, offering mentorship, collaboration, resources and clear paths to advancement as you build valuable skills. In our culture, growth isn’t just encouraged—it’s expected, and we’re here to support you every step of the way.

NOTICE TO THIRD PARTY AGENCIES

Please note that The Seaport Corporation does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, SEG will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Seaport explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seaport Corporation.

This job description is not meant to be an “all-inclusive” list of the duties and responsibilities of this job.  Other related duties and responsibilities may be assigned.  The Seaport Corporation reserves the right to change or modify job duties as necessary based on business necessity.