Director, Client Management

Company Description

 

Recognized as Social Media/Influencer Agency of the Year, and as the annual partner for Forbes Top Creators List, Influential sits at the center of culture and the creator economy.

 

Through our platform Captiv8, the industry’s #1 ranked influencer marketing platform, we combine deep API integrations, advanced AI, and machine learning with human expertise to connect brands with a network of more than 15 million creators worldwide.

 

Our work powers award-winning campaigns across Meta, Snap, TikTok, YouTube, and more, partnering with Fortune 500 companies and global organizations to deliver impact across retail foot traffic, in-store sales, online conversions, and TV tune-in.

 

At Influential, you’ll work with a fast-moving, high-performance team solving complex problems and shaping the future of marketing. You’ll build, grow, and make an impact alongside top talent, leading brands, and the world’s most influential creators.

 

Ready to join us?

Job Description

The Director, Client Management is responsible for leading campaign activation for Influential’s Publicis Groupe clients.  The Director plays a critical role in operationalizing Influential’s ways of working, supporting client satisfaction, and identifying opportunities for account expansion. Success in this role requires strong organizational skills, client-facing confidence, and the ability to manage multiple stakeholders in a fast-moving, matrixed environment.

Responsibilities

Client & Agency Management

• Partner with the VP, Client Management and SVP, Client Management on day-to-day client and agency communications for assigned accounts, building trusted relationships
• Maintain strong knowledge of assigned agencies and clients
• Support and contribute to client reviews, QBRs, and milestone campaign presentations in partnership with VP, Client Management and SVP, Client Management 
• Identify and proactively address client challenges, escalating risks and issues to the Vice President as needed

Execution & Operational Excellence

• Own campaign delivery to ensure programs are executed flawlessly, on time, and aligned with client objectives
• Manage campaign timeline with precision, using appropriate tools and resources such as Monday.com, etc.  
• Partner with Influential team members including strategy & analytics, performance media, creator, creative and other capabilities necessary for each campaign 
• Ensure consistent adoption of Influential client management processes, tools, and ways of working
• Coordinate monthly billing reconciliation in partnership with VP and SVP

Growth & Collaboration

• Support account growth, scope expansions, and renewal opportunities in partnership with VP and SVP
• Support identification of incremental opportunities within existing accounts 
• Collaborate with Commercial Operations peers to support profitability tracking and financial health of assigned accounts

Performance & Client Success

• Manage campaign performance objectives across initiatives and ensure program goals are met or exceeded
• Identify campaign optimization recommendations and present to clients in partnership with VP
• Support client satisfaction by ensuring high-quality outputs, clear communication, and consistent follow-through

Team Leadership & Development

• Lead and mentor Client Management junior team members including ADs, Managers, Specialists and Associates 
• Support team development in client correspondence, meeting composure, time management, and interpersonal skills
• Attend Client Management Department meetings and cross-functional collaboration forums
• Lead by example, professional appearance and presence including on camera in all meetings internal and external

Industry & Professional Growth

• Actively seek out at least 3 opportunities to educate and inform on influencer marketing trends, creator economy industry, and relevant client verticals
• Participate in client and internal meetings as needed, including occasional travel

Qualifications

• 7-9 years of experience in client management, account management, or agency roles within media, marketing, or influencer ecosystems
• Proven experience managing client accounts and cross-functional teams
• Strong understanding of influencer marketing, branded content, and performance-driven campaigns
• Excellent communication, organizational, and stakeholder management skills
• Ability to manage multiple priorities with attention to detail, resilience, and professionalism

Additional Information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

 

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

 

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].

 

All your information will be kept confidential according to EEO guidelines.

 

Compensation Range: USD $120,000.00 - USD $160,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 8/31/2026.