Market Director

Grow/Maintain Market Share

• Coach and support teams to develop/maintain customer and community relationships and gain/ maintain market share

• Develop and implement market-level marketing and revenue initiatives

• Develop plans, strategies and methods for accomplishing revenue-building objectives in markets/locations

• Share best practices and management techniques

• Translate strategies into tactical plans for Market Managers to execute

• Monitor customer satisfaction results and develop strategies to address issues

Business Planning/Expense Management             

• Evaluate and bring forward all new business ventures, growth and market dominance opportunities

• Direct and lead financial/budget planning efforts for the markets in area of responsibility    

• Evaluate and manage the operational and financial performance of all locations in the market

• Conduct operational and financial reviews with Market Managers every period

• Ensure corrective action and follow-up is taken when required

Staff Management and Leadership

• Provide leadership and performance improvement through coaching and development 

• Identify skill gaps of current associates and provide on-the-job coaching to ensure they are able to complete all responsibilities

• Ensure training modules completed in a timely manner

• Advocate Seamless Service

• Conduct conference calls and/or Town Halls as needed

• Maintain regular communication with Management team

• Clearly communicate daily expectations

Compliance/Health and Safety      

• Ensure that all Company policies and procedures and applicable laws are communicated, enforced and adhered to in all locations in the market

• Work with Compliance, Human Resources and Legal departments on related compliance and legal matters

• Ensure that all aspects of services provided are performed to operating standards

• Stay familiar with content of Company policies and procedures

MINIMUM Requirements

Education

• Bachelors’ degree required

• Master’s preferred

Experience

• 5 years’ experience in business development management and strategic analysis or equivalent experience in the Funeral & Cemetery industry

Knowledge, Skills and Abilities

• Strong communication skills, understanding financial statements, management over multiple sites and large geographic area, marketing & merchandising

• General understanding of strategic planning, project management, task management, empowering and sales management

• Ability to prioritize and multi-task

• Understanding financial implications of decisions

• Adaptable to work with various business entities within a local and enterprise-wide culture

Work CONDITIONS

Work Environment

• Work indoors and outdoors during all seasons and weather conditions

• Limited amount of local and/or multiple location traveling required

• Standard business dress is required

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

• Working a number of evenings a month

• Travel up to 25%