Quality & Process Excellence Manager

The Quality Assurance Manager is responsible for establishing, maintaining, and continuously improving the quality framework for accounting and finance processes within the Shared Services organization. This role ensures process compliance, accuracy, effectiveness of internal controls, adherence to company policies, and achievement of service level commitments. The position will lead quality reviews, root cause analyses, process audits, and continuous improvement initiatives to drive operational excellence across Record-to-Report (R2R), Procure-to-Pay (P2P), Order-to-Cash (O2C), and other finance processes.

Main Responsibilities

Quality Management

• Develop and implement a comprehensive quality assurance program for accounting operations.
• Define and maintain quality standards, metrics, and performance indicators.
• Conduct regular quality reviews and compliance assessments across finance processes.
• Monitor transaction accuracy, process adherence, and control effectiveness.
• Report quality performance trends and recommend corrective actions.

Process Governance and Compliance

• Ensure compliance with company accounting policies, internal controls, SOX requirements, and financial reporting standards.
• Perform process audits and identify gaps, risks, and control deficiencies.
• Collaborate with Internal Audit, External Audit, Controllership, and Compliance teams.
• Maintain process documentation, standard operating procedures (SOPs), and control matrices.

Continuous Improvement

• Lead root cause analysis for quality issues, service failures, and recurring errors.
• Develop corrective and preventive action plans (CAPA).
• Drive Lean, Six Sigma, and continuous improvement initiatives.
• Identify opportunities for automation, standardization, and process optimization.
• Support system implementations and process transformation projects.

Performance Management

• Establish dashboards and scorecards to monitor quality performance.
• Analyze trends, identify systemic issues, and recommend sustainable solutions.
• Measure process effectiveness through KPIs such as:
  • Transaction accuracy
  • First-pass yield
  • Close cycle adherence
  • Audit findings
  • Rework rates
  • SLA compliance
  • Customer satisfaction

Leadership and Stakeholder Management

• Lead and develop a team of quality analysts and process specialists.
• Partner with finance operational leaders to improve process performance.
• Facilitate quality reviews with business stakeholders and leadership teams.
• Promote a culture of accountability, quality, and continuous improvement.

Qualifications

• Bachelor's degree in accounting, Finance, Business Administration, or related field.
• CPA, CMA, CIA, Lean Six Sigma Green Belt/Black Belt preferred.
• 8+ years of progressive experience in Accounting, Finance Operations, Shared Services, Audit, or Process Excellence.
• 3+ years of leadership experience in Quality Assurance, Continuous Improvement, or Operational Excellence.
• Strong understanding of accounting processes, internal controls, and financial compliance requirements.
• Experience supporting global shared services organizations preferred

Knowledge and Skills Technical Skills

• Strong understanding of:
  • Record-to-Report (R2R)
  • Procure-to-Pay (P2P)
  • Order-to-Cash (O2C)
  • Fixed Assets
  • Intercompany Accounting
  • Financial Close Processes
• Knowledge of SOX, internal controls, and audit methodologies.
• Advanced proficiency in SAP, Oracle, or other ERP systems.
• Strong data analytics and reporting capabilities (Power BI, Excel, Tableau).

How we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About us: 

PPG: WE PROTECT AND BEAUTIFY THE WORLD®

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. 

The PPG Way 2030  

We are customer champions 

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. 

We act with purpose and speed 

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.  

We are excellent operators 

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.   

We compete to win 

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. 

We are PPG proud 

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. 

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to  https://careers.ppg.com/us/en/candidate-resources.  

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.  

If you need an adjustment due to a disability, please email [email protected]. 

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.  
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.  Benefits will be discussed with you by your recruiter during the hiring process. 

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.