- Location
- Calgary, Alberta, Canada · published
- Type
- Temporary
- Department
- Security
- Source
- Workable
Description
Paladin Security is Hiring a Healthcare Operations Centre Dispatcher!
Pay: CA$18.00/hour
Job Type: Full-Time | Temporary | Casual / On-Call
Join Paladin Security
At Paladin Security, we believe that great security starts with great people. As a Healthcare Operations Centre Dispatcher, you'll play a critical role behind the scenes by coordinating Security Officers across multiple healthcare facilities. Your ability to think quickly, communicate clearly, and solve scheduling challenges will directly contribute to the safety of healthcare staff, patients, and visitors.
If you're highly organized, thrive in fast-paced environments, and enjoy solving logistical challenges, this is an excellent opportunity to build a career in operations, dispatch, and workforce coordination.
What You'll Do
As a Healthcare Operations Centre Dispatcher, you'll be the central point of contact for operational scheduling and workforce coordination.
Your responsibilities will include:
- Create, update, and maintain Security Guard schedules using scheduling software (winTEAM).
- Respond to shift cancellations, call-offs, and urgent staffing shortages.
- Coordinate shift coverage while ensuring all healthcare facilities remain fully staffed.
- Communicate professionally with Security Guards, Supervisors, and Management regarding scheduling changes, vacation requests, and book-offs.
- Work closely with the Alberta Protective Services Operations Centre to support operational requirements.
- Monitor employee overtime and provide weekly reports to management.
- Maintain accurate scheduling records and ensure operational information is updated in real time.
- Provide exceptional customer service while remaining calm under pressure during high-volume periods.