Job Description:

Schedule Coordinator

Full Time

Monday-Friday 9a-5p with possible on call weekends

PURPOSE

According to prescribed policies and procedures of the organization including all applicable state, federal and accreditation regulations and under the general supervision of the Director of Clinical Services the Scheduler/Intake Coordinator coordinates client’s transition from an institutional setting to home health care services, processes client referrals and initiates services.

ESSENTIAL FUNCTIONS

• Collects data base information during the intake process.  Effectively assists the client, physician and/or discharging facility to establish an effective home care/hospice plan prior to the client’s transfer to home setting.
• Communicates with and educates referral sources regarding services via written and telephone contact.
• Schedules staff for Medicare, Private Duty, and Passport.
• Serves as a liaison between referral sources and interdisciplinary teams.
• Investigates, verifies, negotiates and documents coverage from all payor sources.
• Advocates on behalf of client to ensure receipt of entitled benefits.
• Tracks all referrals/admissions on weekly referral report.
• Updates referral sources on status of clients currently receiving service or recently discharged and the client’s response to services received.
• Communicates appropriate information to team members regarding new admissions and referrals, including client needs such as a plan of care, supplies, and equipment.
• Provides appropriate documentation of referral per agency policies.

NON-ESSENTIAL FUNCTIONS

• Participates in agency quality assurance performance improvement programs.
• Communicates necessary information to other departments.
• Assists in developing and modifying policies and procedures.
• Attends and participates in regularly scheduled interdisciplinary team meetings to coordinate care plans, follow up on changes and other communication, problem-solve, receive staff support and in-service education. 

EXPECTATIONS

• Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem solving methods.
• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
• With respect to Resident Rights, ensures all care is provided with respect and dignity for the residents/clients, their families and the staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws.
• Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.
• Performs other duties as assigned.

JOB SPECIFICATION SHEET – Schedule Coordinator

Education:        High school diploma or GED.

Experience:       Prior scheduling experience in the health care field preferred. 

Travel:                Minimal up to 10%

Mental:             Must have good communication, comprehension, computer and interpersonal skills. Must have the ability to speak, read, write and understand English.

Skills:                  Must have working knowledge of Windows, Microsoft Office Suite, and World Wide Web.

Licensure:         n/a

Vision:              Normal: Consistent with standard workflow.

In return, National Church Residences offers an excellent total reward package that includes:

• Medical & Rx – 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family
  • Complimented with a Healthcare Flexible Spending Account or Employer funded Health Savings Account
  • Includes Fertility & Family Building Support, Weight Management, and Chronic Condition Support
  • Parental Leave paid at 100% for four weeks
  • Coverage begins first of the month following your date of hire!
• Dental & Vision coverage for you and your family with Nationwide providers
• Company provided Life & ADD insurance and Disability coverage
• Voluntary benefits such as Life & ADD for you and your family, Accident Insurance, Hospital Indemnity, Critical Illness, and Pet Coverage
• Flexible Spending Accounts for Dependent Care (with company match) and Transportation & Parking
• Well-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements!
• 3-4-5 Retirement Program offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds!
• Reimbursement for Tuition expenses
• Paid Time Off (PTO) and 9 paid Holidays

 *Programs may vary depending on Full Time, Part Time or Contingent status Want to know more? We can’t wait to tell you! Apply today!

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.