Director, Process Excellence

Position Title: Director, Process Excellence

Location: Philadelphia, PA

Summary:

The Director, Process Excellence serves as a key member of the Philadelphia Site Leadership Team and is responsible for driving enterprise-aligned process excellence, continuous improvement, and operational transformation across the site. This role integrates continuous improvement (CI), Lean/Six Sigma deployment, business process excellence, and change management into a cohesive operating system that enables scalable growth, consistent execution, and superior customer experience. The Director ensures enterprise strategies (e.g., The Catalent Way, CSS strategic pillars, and global Process Excellence initiatives) are translated into site-level execution through structured deployment systems (e.g., Hoshin Kanri), and establishes a closed-loop management system connecting strategy, performance, and daily operations. Additionally, the role drives site-wide transformation efforts using Lean, Six Sigma, and advanced problem-solving methodologies, building a sustainable culture of continuous improvement and operational discipline.

The Role:

• Lead deployment and execution of site strategy (Hoshin Kanri), translating enterprise objectives into functional goals, KPIs, and actionable roadmaps.
• Serve as the site leader for Operational Excellence and Continuous Improvement, driving adoption of The Catalent Way (TCW).
• Lead Lean, Six Sigma, Kaizen, and structured problem-solving initiatives to deliver sustainable business improvements.
• Govern a portfolio of high-impact CI projects focused on Safety, Quality, Delivery, Cost, and Customer Experience (SQDCC).
• Design and implement end-to-end process excellence frameworks, standardizing processes, systems, and tools across the site.
• Drive process simplification, waste elimination, cycle-time reduction, and deployment of best practices and digital solutions.
• Establish KPI dashboards, visual management systems, and governance processes to enable data-driven decision-making and accountability.
• Lead large-scale change management efforts while building a culture of continuous improvement, problem-solving, and operational discipline.
• Develop organizational capability through coaching, training, and Lean Six Sigma certification programs, while leading a high-performing CI team.
• Partner cross-functionally with Operations, Quality, Supply Chain, and Customer teams to improve service, on-time delivery, right-first-time quality, and customer satisfaction.

The Candidate:

• Bachelor’s degree in Engineering, Life Sciences, Business, or related field; advanced degree preferred.
• 10+ years of experience in pharmaceutical, biotech, or other regulated manufacturing environments.
• Proven success leading operational excellence and continuous improvement transformations.
• Deep expertise in Lean, Six Sigma, and structured problem-solving methodologies; Black Belt or Master Black Belt preferred.
• Strong understanding of GMP regulations, compliance requirements, and quality systems.
• Demonstrated business acumen with the ability to translate strategy into execution and measurable results.
• Proven leadership skills with the ability to influence and drive change across matrixed organizations.
• Experience implementing enterprise operating systems, digital tools, and site-wide strategic initiatives.
• Strong analytical, communication, and stakeholder management skills with a track record of delivering sustainable improvements.
• Validated success improving PSQDC metrics, operational efficiency, CI culture adoption, customer experience, and organizational capability.

Why You Should Join Catalent

• Defined career path and annual performance review and feedback process
• Diverse, inclusive culture
• Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives
• Dynamic, fast-paced work environment.
• Community engagement and green initiatives
• Generous 401K match and Paid Time Off accrual
• Medical, dental and vision benefits effective day one of employment
• Tuition Reimbursement

Catalent offers rewarding opportunities to further your career!  Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference. 

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer, including disability and veterans.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to [email protected]. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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