Counter Agent

Opportunity

Are you passionate about delivering an exceptional customer experience? We are looking for a Counter Agent to join our team and serve as the primary point of contact for customers and intermediaries visiting the Maersk counter. In this role, you will manage counter-related interactions, primarily supporting the release of cargo and documentation, while ensuring a seamless customer journey. You will also play an active role in identifying opportunities to improve customer experience and optimize operational processes.

We Offer

At Maersk, you'll be part of a global organization where collaboration, continuous learning, and customer focus are at the heart of everything we do. We offer:

• A truly international, diverse, and inclusive working environment.

• A modern workplace with a collaborative culture.

• Value-based and team-oriented leadership.

• Opportunities to strengthen your systems and process knowledge.

• A wide range of international career opportunities across the Maersk network.

• Continuous learning and development in a dynamic and fast-paced environment.

Key Responsibilities

As a Counter Agent, you will:

• Manage all required system updates to ensure an excellent customer experience at the counter.

• Execute import and export counter activities in line with established processes and service standards.

• Contribute to achieving individual and team Key Performance Indicators (KPIs).

• Ensure Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) are consistently followed by the Third-Party Agent (TPA).

• Coordinate with internal stakeholders to support counter-related operational activities.

• Investigate and resolve outstanding collections while ensuring real short payments are collected by the TPA.

• Monitor Third-Party Agent performance and conduct periodic on-site audits to ensure compliance with agreed service standards.

• Identify opportunities to improve operational efficiency and enhance the customer experience.

Who We Are Looking For

To succeed in this role, you will bring:

• Experience in customer service, commercial operations, or a customer-facing counter environment.

• Experience within the logistics, shipping, freight forwarding, or transportation industry is an advantage.

• Strong analytical and problem-solving skills.

• Good written and spoken English.

• Proficiency in Microsoft Office, particularly Excel.

• Excellent communication and interpersonal skills.

• The ability to prioritize tasks and perform effectively in a fast-paced environment.

• A proactive, customer-focused mindset with strong attention to detail.

#RPO

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  [email protected].