FCFP Business Performance Office lead

As FCFP Business Performance Office Lead (Lead FCP Process & Design II / GJA19), you are the primary partner to the Global Head of FCFP and the Global Head of Strategy, Performance & Excellence on global FCFP financial steering, performance management, organisational effectiveness and operating model governance. You lead a small functional team across the Hubs and the Netherlands and translate complexity and ambiguity into clear management decisions, executive communications and actionable outcomes. You provide business management support to the Global Head of FCFP and play a key role in driving organisational effectiveness and performance across the global FCFP organisation.

The team

This position is based in the Netherlands.

COO is committed to bringing customer value, operational efficiency and scalable operations for the bank: Fast, Easy, Caring and Secure service, 24/7, fully scaled and powered by market-leading tools.

Financial Crime & Fraud Prevention (FCFP) is part of COO and is a first line of defense organisation. FCFP leads the standardisation of related processes, enhanced controls, shared tooling and the optimisation of operations across all business lines, helping us achieve a more robust Financial Crime Prevention & Fraud environment that contributes to ING’s response towards increasingly stringent regulatory requirements and delivers customer value.

Within Global FCFP, we are organised around the services Customer Due Diligence, Transaction Monitoring, Screening, Client Tax and Fraud. In addition, there are global supporting functions that are critical in ensuring effectiveness, excellence, oversight and control, while enabling the business.

The Strategy, Performance & Excellence function consolidates the horizontal capabilities of Governance & Control, Service Excellence, Quality Management, Global Remediation, Customer Experience & Complaints and business & performance management for all FCFP services.

You report to the Global Head of Strategy, Performance & Excellence and are part of the Strategy, Performance & Excellence Management Team. You work closely with the Global FCFP MT, Country and Business Line COOs, business managers and a broad range of colleagues within and outside the FCFP domain.

Roles and responsibilities

As FCFP Business Performance Office Lead, you are responsible for:

• Leading consolidated financial steering across all FCFP Services, including Dynamic Plan, RFC, Target Setting and organisational efficiency management (FTE & EUR), ensuring consistency, transparency and continuous improvement of financial accuracy and predictability.

• Acting as a trusted advisor to the Global Head of FCFP, Global Head Strategy, Performance & Excellence and the wider Management Team, providing independent challenge, financial insights and strategic recommendations to support decision-making.

• Driving end-to-end performance governance across Global FCFP, ensuring effective management of financial, operational and strategic performance through MT forums, country calls and executive reporting.

• Maintaining and evolving the Global FCFP operating model, including governance frameworks and roles & responsibilities frameworks, ensuring organisational clarity, accountability and alignment across services and countries.

• Leading global FCFP communications and event management, including webcasts, townhalls, FCFP leadership summits and other ad hoc events.

• Translating complex financial, organisational and strategic topics into compelling executive-level narratives, presentations and management communications.

• Identifying structural inefficiencies, capacity opportunities and optimisation potential across services, countries and support functions, translating findings into actionable improvement initiatives.

• Acting as delegate report owner for strategic, operational and financial management information, driving requirements, design and adoption of global performance dashboards and reporting solutions.

• Providing business management support to the Global Head of FCFP.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• University or Postgraduate (Master’s Degree) in a relevant field such as Business Administration, Economics, Finance, Risk Management, Operations or similar.

• 6+ years of experience in business performance management, finance, strategy or business management within a large, complex and regulated organisation.

• Demonstrated track record in managing large-scale financial planning and forecasting processes, including budgets, targets, cost centre management and workforce planning.

• Strong understanding of organisational design, operating models, governance frameworks and roles & responsibilities architectures.

• Proven experience working directly with senior executive management and influencing decisions across senior stakeholder groups without hierarchical authority.

• Exceptional financial acumen with expert knowledge of budgets, forecasting, cost centre structures and efficiency management.

• Strong analytical capability combined with the ability to identify patterns, root causes, structural inefficiencies and improvement opportunities.

• Outstanding executive communication and storylining skills, capable of translating complexity into concise and impactful messages for senior management.

• Strong stakeholder management and influencing skills, with the credibility and confidence to challenge and align leaders constructively, combined with sound judgement and organisational sensitivity.

• Fluent in English, willing and able to travel, and a hands-on team player with the ability to navigate ambiguity, incomplete information and conflicting priorities.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract

• Pension scheme

• 13th month salary

• 8% Holiday payment

• Hybrid working

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

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Questions

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