- Location
- Ramat Gan, Tel Aviv District, Israel · published
- Department
- Administration
- Seniority
- Lead
- Source
- Workable
Description
About Us
Humanz is a global leader in the creator economy space, transforming how brands and influencers collaborate. Our fast-growing team in Tel Aviv manages top-tier clients in the Israeli market, driving impactful marketing campaigns powered by cutting-edge technology.
About The Role
As a Customer Success Manager Lead, you'll be at the heart of our Israeli operation, managing a team of talented CSMs. Your role will focus on optimizing retention, adoption, and growth within our client base while mentoring your team to achieve excellence.
Key Responsibilities
- Lead and Mentor Your Team:
Manage and develop a team of Customer Success Managers, empowering them to exceed targets while fostering a positive and collaborative work environment. - Drive Customer Success:
Oversee client relationships, ensuring smooth onboarding, training, and ongoing support. Step in hands-on to manage key accounts when necessary. - Achieve Team KPIs:
Consistently meet retention, revenue, and adoption goals by setting clear expectations and supporting team performance through coaching and actionable insights. - Cross-Functional Collaboration:
Work closely with Sales, Product, and Finance teams to align customer needs with business goals, enhance product offerings, and drive long-term success. - Customer Advocacy:
Be the voice of the customer, providing insights and feedback to internal teams to continuously improve the customer experience.