Assistant Manager

Description

Lead by Example. Deliver Exceptional Service. Grow Your Career. 

Are you an experienced automotive or retail service professional ready to take the next step into leadership? At Gills Point S, we're looking for an Assistant Manager who is passionate about customer service, team development, and driving business success. 

As the Assistant Manager, you'll work alongside the Service Center Manager to lead daily operations, support and develop team members, and ensure every customer receives an outstanding experience. This is a hands-on leadership role where you'll help drive sales, improve operational performance, and build lasting relationships with customers and your local community. 

If you enjoy coaching others, solving problems, and leading from the front, we'd love to meet you. 

What You'll Do 

Leadership & Team Development 

• Assist in leading the daily operations of a busy automotive service and tire center. 
• Coach, mentor, and develop technicians, service advisors, and support staff. 
• Foster a positive, customer-focused culture built on teamwork, accountability, and continuous improvement. 
• Support hiring, onboarding, scheduling, and performance management. 

Customer Service & Sales 

• Build lasting relationships with customers by delivering exceptional service and honest recommendations. 
• Assist customers with tire, maintenance, and automotive repair needs. 
• Support sales initiatives by identifying customer needs and recommending appropriate products and services. 
• Resolve customer concerns professionally while maintaining a high level of customer satisfaction. 

Operations 

• Help oversee workflow, scheduling, inventory, and shop productivity. 
• Monitor labor, sales, and key performance indicators to support store profitability. 
• Ensure company policies, safety standards, and operating procedures are consistently followed. 
• Assist with payroll, inventory control, purchasing, and administrative responsibilities. 

Requirements

What We're Looking For 

• Minimum of 3 years of automotive repair, tire, or retail service experience, including at least 2 years in a supervisory or leadership role. 
• Strong customer service and relationship-building skills. 
• Proven experience leading teams in a fast-paced, goal-oriented environment. 
• Understanding of automotive repair, tires, and preventative maintenance. 
• Experience using POS systems and computer software. 
• Strong organizational, communication, and problem-solving skills. 
• Ability to balance customer satisfaction, employee development, operational efficiency, and profitability. 
• Valid driver's license with an acceptable driving record. 

Physical Requirements: This position requires frequent standing, walking, bending, kneeling, lifting up to 75 pounds, and safely operating shop equipment while working in a fast-paced environment. Candidates must be able to perform work both inside the shop and outdoors in varying weather conditions while following all company safety policies. 

Why Join Gills Point S? 

• Competitive Pay 
• Stable Full-Time Schedule 
• Paid Time Off 
• Medical, Dental & Vision Insurance 
• Short-Term & Long-Term Disability 
• Life & Accident Insurance 
• 401(k) with Company Match 
• Ongoing Leadership Training 
• Career Advancement Opportunities 
• Family-Oriented Culture Focused on Integrity and Teamwork 

If you're a motivated leader who enjoys working with customers, supporting your team, and helping grow a successful automotive business, we invite you to apply today and become part of the Gills Point S family.