Utilities Services Manager

Department: Charlotte Water Department

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The Utilities Services Manager oversees and directs the Water Treatment Division’s administrative support functions, including human resources, training and certification, budget administration and tracking, as well as division procurement. This position leads a team that supports both division and plant leadership by managing essential administrative tasks, while also performing higher‑level analytical and supervisory responsibilities to ensure effective and efficient operations across the division.

The salary for this position is $91,379 - $101,532.99 commensurate with experience.

MAJOR DUTIES AND RESPONSIBILITIES:          

• Provides budgetary oversight, monitoring appropriations, encumbrances, and allocations.

• Analyzes budgetary data to identify trends and recommend action when necessary.

• Facilitates and assists with contract procurement by coordinating with the Procurement Team and Water Treatment Division.

• Represents Water Treatment Division in meetings with internal and external partners.

• Evaluates work processes, procedures, organizational structures, resource needs and overall Division productivity.

• Provides direct support to the Chief of Operations to ensure support services are provided to operational areas.

• Provides HR support to the Division.

• Manages and supervises a team of two (2) direct reports.

• Ensures City and Department policies and initiatives are communicated and upheld within the Division.

Knowledge, Skills & Abilities:

• Strong organizational and time-management skills.

• Demonstrated professionalism with strong interpersonal and supervisory skills.

• Ability to collaborate effectively across departments and organizational levels.

• Strong analytical and problem-solving skills.

• Ability to quickly learn new systems and processes and train staff and managers.

• Proven ability to manage and lead diverse teams in a fast-paced environment.

• Ability to work independently while fostering productive working relationships.

• Proficiency in spreadsheets, databases, word processing, and flow-charting software.

• Excellent written and verbal communication skills, including public presentation experience.

• Proficiency with City financial systems and software, including Workday

• Knowledge of statistical analysis, purchasing and contract administration, and budget management principles and practices.

• Knowledge of financial policies and procedures.

• Knowledge of City HR policies and procedures.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree from an accredited school in Business Administration, Public Administration, Finance, or a related field.

• Minimum of five (5) years of progressively responsible office or business management experience including one year of supervisory or management level.

Licenses, Certifications or Registrations:

• Requires a valid Driver’s License

PHYSICAL DEMANDS:

The work is light work and requires applying 10 pounds of force frequently exerting up to 20 pounds of force occasionally to move objects. Additionally, the following physical abilities are required: manual dexterity, perceiving sounds at normal speaking levels distinguishing among sounds, kneeling, mental acuity, repetitive motion, speaking, standing, stooping, expressing ideas by spoken word., shouting above noises, visual acuity in data/color/observations/equipment/inspections, and walking.

WORK ENVIRONMENT:     

Work is generally performed within an office environment that may periodically have unpredicted requirements or demands.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected]

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.