IT Pro I

Job Title

IT Pro I

Agency

Texas A&M University

Department

Technology Services - Academic Operations

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

A Glimpse of the job: 

The IT Professional I meets the IT needs of a unit where multifaceted expertise is required. Performs in specialty areas of systems, services, applications, and/or database management. Performs unit-level support in multiple technical fields.

Essential Duties and Tasks:

Workstation Support 

• Installs, configures, maintains, and upgrades, workstation hardware and software. 

• Moves equipment.  

• Provides training and supervision to departmental student workers on these procedures.  

• Investigates, troubleshoots, and resolves workstation and network issues.  

• Recommends upgrades for workstations as necessary.  

• Recommends specifications for workstation and/or peripheral or hardware purchases.  

• Monitors and maintains system security.

General Support 

• Provides centralized support for computer needs, both on campus and regional locations supported by the department.  

• Researches, recommends, and resolves a wide range of technical and procedural problems for customers.  

• Provides estimates and progress reports.  

• Works with departmental staff to understand and outline goals and objectives for departmental technology needs.  

• Makes recommendations to create efficiency and enhance operations of the department.  

• Ensures work is accurate and in compliance with department or project quality standards.   

Departmental Support 

• Assists management in planning, directing, and coordinating operational and/or procedural matters to meet goals and objectives of the department.  

Training 

• Participates in training and professional development sessions as needed.  

 

What you need to know

Salary: $47,500

Special Instructions: A cover letter and resume are strongly recommended. You may upload these in the CV/Resume section.

Other Factors: This role is onsite in College Station, TX

Required Education and Experience:  

• Bachelor's degree or equivalent combination of education and experience.   

• Four months (1 semester) of student worker and/or customer service experience. 

Preferred Qualifications:

• Associate or bachelor’s degree in Information Technology, Computer Science, or a related technical field.

• Two years of customer service experience, preferably providing technical support in an IT environment.

• Experience supporting enterprise-level environments with multiple operating systems, platforms, and technical infrastructure.

• Experience with desktop maintenance, workstation configuration, deployment, and troubleshooting.

• Experience supporting integrated instruments, specialized equipment, or systems requiring PC connectivity and configuration.

• Experience providing audiovisual (AV) support and troubleshooting.

• Experience supporting government, research, or regulated environments.

• ITIL 4 Foundation certification or other relevant IT service management certifications.

• Experience providing end-user support, diagnosing hardware and software issues, and implementing technical solutions.

Knowledge, Skills, and Abilities:

• Ability to multitask and work cooperatively with others. 

• Must be able to work in a collaborative team environment. 

• Strong interpersonal skills.

• Customer service experience.

• Experience configuring, administering, and/or troubleshooting.

Physical Requirements: 

• Ability to lift and/or move medium weight objects.

Other Requirements and Factors:

• Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system or water treatment system.

• This position is security sensitive and requires US citizenship.

• This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures.

• All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements.

• This position allows alternate work location per TAMU guidelines.

• May be required to provide on-call support on nights and weekends as needed.

• This role may require working outside of standard office hours, including evenings, weekends, and holidays, to support the demands of technology services and ensure the seamless operation of essential systems.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.