- Location
- Flinders Medical Centre, Australia
- Type
- Full-time
- Education
- Master
- Closing date
- Today
- Source
- Workday
Description
Position Details
Continuing | Full-Time
Higher Education Officer Level 7, Step 1 | $102,589
Location: Bedford Park / Kaurna Country
About the Role
This key student-centric role is based in Flinders Medical Centre at Beford Park. The role provides oversight and coordination to support timely, consistent and high-quality administration across the MD student lifecycle, aligned with University policy, College requirements and relevant professional program expectations.
In particular, the position is responsible for holistic enrolment and student progress support, including enrolment and course advice, study plan management, assessment and examination support, student progress and At-Risk processes, results, prizes and awards, completions, and related committee support. It also acts as an escalation point for Student Administration Services (SAS) advisors in the College service team and provides specialised guidance on MD-related matters, including the interpretation of relevant policies and operational procedures.
Some of the key position responsibilities are:
Coordinating the delivery of timely, consistent and high-quality enrolment, assessment and student progress services for the Doctor of Medicine program, including resolving complex student enquiries and cases in line with University policy, procedures, College requirements and relevant legislation.
Acting as an escalation point and subject matter expert for MD enrolment, course planning, assessment and student progress matters, providing impartial advice and support to College Executive staff, academic staff, professional staff, external stakeholders and relevant committees. This includes interpretation of policies, statutes, regulations and administrative procedures, particularly for sensitive, high-risk or non-standard cases with limited precedent.
Supporting effective coordination between Student Administration Services, MD program leadership, academic staff, clinical education stakeholders, central timetabling and other relevant University areas to ensure MD administrative processes, timetable-related dependencies and change impacts are understood, consistently applied and appropriately escalated.
Providing executive support to agreed University or College-endorsed assessment, student progress and MD-related governance committees relevant to the role. This includes preparation of agendas, minutes, correspondence, reports, briefing documents and discussion papers, and taking follow-up actions as required.
Please view the Position Description for a more comprehensive list of key responsibilities & capabilities.
Opportunities for development, or to build on your current skills will be available to the successful applicant.
About You
Your experience managing student administration services in a large, diverse and dynamic work environment (including providing advice and recommendations on specialised or sensitive operational matters to senior staff) will be critical to your success in this role.
The ability to coordinate interdependent administrative processes across multiple stakeholders and systems, including identifying operational risks, managing change impacts and supporting clear information flow in a dynamic program environment is also required.
You will also demonstrate:
High level organisational, planning and analytical skills, including excellent attention to detail and the ability to prepare meaningful reports, submissions, correspondence and briefing materials for a range of audiences.
Proven ability to interpret, apply and provide advice on higher education policies, procedures and student administration requirements, including in complex, sensitive or high-risk student cases.
Well-developed proficiency with the use of student information, reporting and data systems and related software, as well as the Microsoft Office suite of programs.
Knowledge of higher education administrative business processes, professional program administration, assessment administration and student progress requirements would be an advantage.
About the Student Administration Services
Student Administration Services operates under a university wide matrix services model. SAS teams are integrated within each of the five colleges, along with the front-end student service hub (Flinders Connect) and university-wide administration services to provide support across the student lifecycle, from admissions through to graduations.
The suite of services that the SAS unit delivers are crucial to the student experience. These services act as the scaffold around the learning experience. In a world of increasing choices and options for students, service excellence is non-negotiable. In SAS, we understand that improving the student experience requires a holistic, one team approach.
The SAS team also likes to have fun and we celebrate our successes. Although spread across colleges and campuses, we take time to come together and build relationships across teams. Social activities, training and development sessions, communities of practice and staff led projects support engagement and provide opportunities to extend our understanding of the University and its environment. We make administration fun!
Life at Flinders
They say know your place. We say you've found it right here.
Flinders University was founded on the belief that learning should open minds, celebrate individuality and give people the freedom to pursue their own point of view. That spirit lives on in our community of thinkers, doers and changemakers who challenge convention, and each other, to shape what comes next.
Rising to a challenge is nothing new for Flinders. During our first 60 years, we’ve navigated revolutionary changes in social and cultural norms, and have responded to transformative economic, environmental and technological developments. Through it all, we’ve continued to deliver for our students and community, innovating in learning and research to prepare graduates for the changing world they help create
Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them.
17% Superannuation + salary packaging options
Awarded the AHEIA Higher Education Award for Workplace Culture Excellence due to our commitment to wellbeing through our Thriving@Flinders staff wellbeing program
Wide range of professional development activities and services, including exclusive staff study offers
We embrace diversity and promote equity and inclusion for all students and staff, as shown through our three SAGE Cygnet Awards.
Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia).
Recognised as a Veteran Employer of Choice
Our Commitment to Reconciliation and Indigenous Employment
Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples. We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.
Please see here for our Reconciliation Action Plan
Please see here for our Indigenous Workforce Strategy
Prescribed Conditions for Employment
Flinders University is committed to providing a safe, respectful and inclusive environment, free from gender‑based violence. Appointment to this role is conditional on the completion of required pre‑employment checks and declarations, each of which must be satisfactory to the University. This includes a Gender‑Based Violence declaration, in accordance with the National Higher Education Code to Prevent and Respond to Gender‑Based Violence (2025), and a Nationally Coordinated Criminal History Check
How to Apply and Information
Along with your resume, you are required to submit Suitability Statement of no more than 3 pages, addressing the below 6 points of the Key Position Capabilities of the position description:
Experience managing student administration services in a large, diverse and dynamic work environment, including providing advice and recommendations on specialised or sensitive operational matters to senior staff
Demonstrated ability to coordinate interdependent administrative processes across multiple stakeholders and systems, including identifying operational risks, managing change impacts and supporting clear information flow in a dynamic program environment.
High level organisational, planning and analytical skills, including excellent attention to detail and the ability to prepare meaningful reports, submissions, correspondence and briefing materials for a range of audiences.
Demonstrated ability to identify and lead continuous process improvement activities and evaluate administrative systems and procedures to support effective, consistent and student-centred service delivery
Ability to provide leadership and contribute to a workplace culture that motivates, guides and supports staff to deliver customer service excellence, business improvement and effective collaboration across teams.
Highly developed communication and interpersonal skills, including the ability to provide clear advice, negotiate outcomes, manage sensitive matters and build effective relationships with students, academic staff, professional staff and external stakeholders.
For more information regarding this position, please contact Kathryn Lowry
Certification
Applications to be submitted before 10.00pm:
16 Aug 2026At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.
Flinders. Fearless.