Senior Customer Service Representative - AB Triage

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

54,900 - 67,100

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Senior Customer Service Representative – AB Triage

We’re looking for someone to join our growing team as a Senior Customer Service Representative (CSR) in our Accident Benefits department (AB). This role is one of our Claims Intake positions that manages calls with respect to Accident Benefits exposures within an automobile claim.

Your work will have a big impact on our customers by providing an effortless experience on every call.  Our training will provide you with the confidence, empathy, and the expertise required for your role.

Our call centre’s office hours are Monday to Friday 8am – 5pm EST. We work within a Hybrid environment where we have a combination of in office and work from home.

Locations are Mississauga (2 Prologis Blvd), GTA East (300 Consilium Place) and Toronto (700 University Ave).

What you'll do here:

• Complete inbound and outbound calls while documenting pertinent claims information to initiate the claims process for the injured parties
• Coordinate and explain the claims process and available coverages in a clear, concise manner 
• Identify potential exposures and prepare recommendations for the handling adjuster
• Assign claims to appropriate adjusters in the AB departments accordingly 
• Sell and connect claimants with preferred clinics

What you bring to the table:                                 

• Minimum one (1) year experience in a customer service role
• Strong communication, critical thinking, and negotiation skills
• Computer literate and capable of working in a paperless environment
• Team player, ability to build strong working relationships 
• High attention to detail with strong ability to multi-task and complete data entry 
• No Canadian work experience required however must be eligible to work in Canada
• Strong resourcefulness, ability to work autonomously, and committed to self-development and willing to pursue your Chartered Insurance Professional (CIP) designation​

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.