Field Service Specialist I - Imaging

Overview

Join our team of dedicated professionals who provide services and operational support to award winning hospitals through roles in supply chain, IT and cybersecurity, clinical engineering, capital procurement, medical coding, project management and more. We provide services to clinically excellent community hospitals across the country that are dedicated to ensuring quality, compassionate care for every patient, every time.

Responsibilities

The Field Service Specialist I - IMAGING, provides specialty medical equipment services on various low to medium end Imaging equipment within assigned region. Primary duties include, but are not limited to, performing preventive maintenance inspections, installation support, testing, calibration, troubleshooting and maintenance on multiple low to medium-end specialty imaging modalities (CT, Cath Lab, X-ray, Ultrasound, Injectors).

 

This individual shall be competent in the use of all applicable test equipment and tools required in the performance of the duties and be able to teach and coach others as needed. The Field Service Specialist will ensure compliance with changes in regulations, policies and procedures set by national and state regulatory bodies.

 

Responsible to ensure that all scheduled work is accomplished on time, customer needs are met, and the day-to-day operations impacting revenue are communicated as needed and appropriate resources are utilized to minimize any service interruptions. The position also has service support scheduling and vendor management responsibility. Individual will be required to provide regional technical support for resolving difficult equipment issues.

 

This individual contributes to department improvement and collaborates and maintains positive relationships with customers. Pride and professionalism, as well as technical expertise, must be exhibited at all times for the success of all concerned. Maintains a department "culture" that is patient-focused and participates in teamwork, quality, integrity, and professional growth upholding the Prime Healthcare Mission and Vision at all times.

Qualifications

EDUCATION, EXPERIENCE, TRAINING

 

Required qualifications:

 

Associate degree in biomedical/electrical engineering technology, or equivalent military education with minimum 1 years’ experience servicing diagnostic imaging equipment.

Formal certification of training (OEM or third-party training center) in the low to medium-end imaging modalities.

Working knowledge of Networking, PACS and DICOM standards required.

Knowledge of Associated tools and test equipment.

Demonstrate mechanical diagnostic troubleshooting and repair skills in a timely manner.

Willingness to cross-train other team members.

Familiar with the Healthcare Industry understanding roles in various department and users.

Support policies and procedures of Prime Healthcare.

Professional appearance and behavior.

Communicate effectively, share knowledge, proactively complete tasks, and cooperate in a team environment.

Maintain a valid DL with good driving record.

Travel to Prime Healthcare Hospitals in Illinois and possible outside Illinois as required.

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf