Field Service Specialist (UKI region)

At Webfleet, we are looking for a Field Service Specialist (UKI Region) who will be responsible for processing installation orders via Salesforce, coordinating installations, and ensuring effective communication with installation partners and customers. This role involves maintaining accurate records, verifying successful installations, and supporting the Field Service Manager for Strategic Accounts/Pilots. Additionally, the specialist addresses installation issues, generates reports, and collaborates with regional stakeholders to implement technical solutions that enhance system integration and operational efficiency.

1. Processing Installation Orders via Salesforce:

• Review and assess new installation and aftersales service requests.
• Select the appropriate Installation Partner (IP) based on the service requirements and assign corresponding work orders.
• Manage and coordinate work orders with installation partners and customers, ensuring effective communication (primarily via phone).

2. Installation Coordination:

• Maintain and update records in Salesforce (SF) and other relevant tracking tools, including monitoring installation progress (planned vs. actual).
• Ensure accurate transfer of all necessary data, such as vehicle details, and liaise with customers, installation partners, and account managers when needed.
• Communicate regularly with installation partners and customers to resolve scheduling issues and ensure on-time task completion in line with service level agreements (SLAs).
• Verify and close work orders upon confirmation of successful installations.
• Support Manager Field Services for Strategic Accounts/Pilots:
  • Collaborate with the Field Service Manager for the technical validation of correct installations, using tools such as OneDrive Excel and Salesforce.
  • Participate in roll out planning meetings with both direct customers and internal stakeholders (e.g., Account Managers, Customer Support) when required by the Field Service Manager.
  • Ensure direct communication with the customer and align with the SE (Sales Engineering) and Customer Support teams.

3. Issue Resolution & Reporting:

• Identify, address, and follow up on any installation issues, collaborating with stakeholders such as Installation Partners, customers, Account Managers/CSM, and Customer Support teams.
• Generate and provide accurate reports to project managers, customers, and management to support decision-making processes.
• Assist in process improvement initiatives, including automation of order and work order tracking systems.
• Collaborate with regional stakeholders to prioritize and implement technical solutions that enhance system integration and operational efficiency.

Who are you?

• 2 years of experience in order management, logistics, customer support, or service coordination.
• Strong organizational and communication skills (phone and email communication).
• Proficiency in Microsoft Excel and Salesforce (or similar CRM tools).
• Ability to work under pressure and manage multiple tasks simultaneously.
• Proactive in anticipating and addressing customer issues before they arise.
• Commitment to going the extra mile to engage customers and ensure satisfaction.
• Basic understanding of technical aspects related to vehicle installations.
• Fluency in English is mandatory

Let’s not forget the good stuff!

• Working from home up to 3 days a week.
• 500 euros gross to set up your home office and additional monthly home office allowance
• Chance to work abroad for 40 working days per year
• Birthday off and volunteering time off.
• Additional health and dental insurance.
• 100% employer funded pension scheme.
• Lunch, childcare or transportation vouchers.
• Unlimited access to LinkedIn Learning.
• Access to Gofluent platform to learn new languages.
• Free access to CALM (top mental health app).
• Employee Assistance Program.
• Discount on Bridgestone tyres.

Who are we?

Webfleet is Bridgestone’s globally trusted fleet management solution. More than 50,000 businesses across the world use it to improve fleet efficiency, support drivers, boost safety, stay compliant and work more sustainably. For more than 25 years it has been empowering fleet managers with data-driven insights that help them optimize their operations.  

Webfleet contributes towards the delivery of The Bridgestone E8 Commitment. This broad, global corporate commitment clearly defines the value Bridgestone is promising to deliver to society, customers and future generations in eight focus areas: Energy, Ecology, Efficiency, Extension, Economy, Emotion, Ease and Empowerment. These provide a compass to guide strategic priorities, decision making and actions throughout every area of the business. 

More information at: webfleet.com. Follow us on X: @WebfleetNews and LinkedIn @Webfleet. For more information on Bridgestone corporation visit Bridgestone.com or the Bridgestone Newsroom.  

Want to join us?
If that’s a yes, please apply and upload your CV (In English)

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.