- Location
- Perryton, TX, United States of America
- Workplace
- Onsite
- Type
- Full-time
- Department
- Sales
- Seniority
- Manager
- Experience
- 3+ years
- Education
- High School
- Source
- Workday
Description
Job Description:
Essential Duties and Responsibilities
Pump Shop Management
- Manage the daily operations of the pump shop to ensure efficiency, quality, and on-time delivery.
- Schedule and prioritize pump repairs, rebuilds, testing, and assembly activities.
- Supervise, coach, and develop pump shop employees.
- Ensure all repairs and rebuilds meet manufacturer specifications and company quality standards.
- Monitor shop productivity and identify opportunities for continuous improvement.
- Coordinate incoming and outgoing equipment with warehouse and logistics personnel.
- Maintain accurate repair records and service documentation.
- Ensure shop equipment is properly maintained and operational.
- Monitor inventory levels of pumps, parts, seals, bearings, motors, and related materials.
- Work closely with vendors to procure parts and equipment in a timely manner.
- Maintain a clean, organized, and safe work environment.
- Ensure compliance with all company safety policies and OSHA regulations.
Inside Sales
- Serve as the primary point of contact for customer inquiries regarding pump products, repairs, and services.
- Prepare accurate quotations for pump repairs, replacement equipment, and related products.
- Process customer orders accurately and efficiently.
- Follow up on quotations to secure sales opportunities.
- Build and maintain strong customer relationships through excellent communication and service.
- Provide technical product recommendations based on customer needs.
- Coordinate with outside sales representatives to support customer accounts and sales initiatives.
- Resolve customer concerns promptly and professionally.
- Maintain accurate customer information and sales activity within company systems.
- Identify opportunities to upsell products and services.
Leadership & Operations
- Lead by example while promoting teamwork, accountability, and customer satisfaction.
- Train and mentor employees on company procedures, safety practices, and technical skills.
- Assist in establishing departmental goals and performance metrics.
- Monitor shop expenses and recommend cost-saving opportunities.
- Collaborate with branch leadership to improve operational efficiency and customer service.
- Support branch initiatives and special projects as assigned.
Required Qualifications
- High school diploma or GED required.
- Minimum of 3–5 years of experience in industrial pump repair, industrial distribution, or a related field.
- Previous supervisory or leadership experience preferred.
- Experience with industrial pumps, valves, rotating equipment, or fluid handling systems preferred.
- Strong customer service and inside sales experience.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Ability to prioritize multiple projects in a fast-paced environment.
- Proficient with Microsoft Office and ERP systems (Workday, Eclipse, or similar systems preferred).
- Mechanical aptitude with the ability to interpret technical drawings and specifications.
Knowledge, Skills & Abilities
- Strong leadership and team-building skills.
- Excellent problem-solving and decision-making abilities.
- Customer-focused mindset with exceptional interpersonal skills.
- Ability to read and understand technical documentation.
- Strong attention to detail and organizational skills.
- Ability to manage multiple priorities while meeting deadlines.
- Commitment to safety, quality, and continuous improvement.
- Ability to work independently with minimal supervision.
Physical Requirements
- Frequently stand, walk, bend, reach, and lift throughout the workday.
- Ability to lift up to 50 pounds regularly.
- Ability to work in both an office and industrial shop environment.
- Exposure to varying temperatures, noise, machinery, and warehouse conditions.
- Ability to wear required personal protective equipment (PPE).
Work Environment
This position works in a combination of office, warehouse, and industrial pump shop environments. The employee will regularly interact with customers, vendors, and employees while supporting daily branch operations.
Company Statement:
PSS Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Skills
WorkdayComplianceOSHACustomer ServiceERP