Production Operations Manager

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

You will be responsible for the following: 

• Lead and manage the end-to-end Production Operations function for Business Analytics, covering production monitoring, operational support, incident management, service management, deployment support, and hypercare for BA-managed reports, dashboards, ADM, and BDM assets.

• Establish, implement, and continuously improve Production Operations strategies, processes, policies, and ways of working to ensure reliable and scalable BA production support aligned with agreed SLAs and KPIs.

• Manage urgent production operations calls during business hours and serve on call outside office hours, including weekdays after 6 PM, weekends, and holidays.

• Oversee daily health checks across managed ADM and BDM workspaces, monitor failed jobs, blocked jobs, runtime deviations, null values, and partition inconsistencies, and ensure timely corrective action or escalation.

• Own and govern incident management for BA-managed pipelines and production assets from issue detection through assessment, diagnosis, resolution, communication, and escalation as needed.

• Lead problem management for recurring production issues by driving root cause analysis, identifying permanent fixes, and coordinating implementation with the appropriate owning teams.

• Govern the BA Operations service management intake process and ensure proper prioritization and fulfillment of operational requests such as node reruns, backfills, dashboard UAM, automation tools management, and L1/L2 investigations.

• Lead deployment readiness and operational handover activities by ensuring completeness of deployment artifacts, operations manuals, deployment guides, ops checklists, and post-deployment validation requirements before production release.

• Manage production deployment execution in collaboration with Analysts, Release and Deployment, QA, and relevant stakeholders, and ensure proper execution of revert plans and incident documentation when issues occur.

• Provide leadership and direction to Production Operations Engineers by assigning work, removing blockers, reviewing output quality, managing capacity, and ensuring delivery of support activities within committed timelines.

• Partner closely with Analytics Managers, DAISMs, QA, Data Solutions, Data Engineering, Governance, business stakeholders, and external support teams to manage dependencies, operational readiness, escalations, and service continuity.

• Drive continuous improvement and automation initiatives that improve monitoring, alerting, deployment quality, support efficiency, and overall stability of BA-managed production assets.

• Ensure complete and up-to-date operational documentation, knowledge assets, and support references to improve auditability, onboarding, consistency, and resilience of the Production Operations function.

We are looking for:

• Proven experience in production support, analytics operations, data platform operations, or a similar function supporting reports, dashboards, and data pipelines.
• Proven people management or team leadership experience in leading operations or support teams and driving process improvements and performance management.
• Strong SQL skills required for operational troubleshooting, validation, ad hoc investigation, and support of data pipelines and reporting assets.
• Hands-on experience with BI and reporting tools such as Google Data Studio, Google Sheets, and Excel; familiarity with BigQuery, Tableau, Power BI, Alibaba DaaS, or similar platforms is preferred.
• Experience using Jira and Confluence or similar tools for service management, ticketing, issue tracking, and operational documentation is preferred.
• Strong understanding of analytics, data warehousing, operational controls, deployment processes, and incident management practices.
• Experience in access management, platform administration, or governance-controlled support processes is an advantage.
• Strong communication, stakeholder management, and cross-functional coordination skills.
• Prior experience in financial services, fintech, or large-scale transaction data environments is an advantage.

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package