- Location
- Atlanta, GA
- Workplace
- Hybrid, Onsite
- Department
- Customer Service
- Seniority
- Entry
- Experience
- 2+ years
- Source
- Paylocity
Description
Description
About BeVera Solutions, LLC
BeVera Solutions, LLC is a rapidly growing public health and professional services company that provides innovative solutions to federal and state agencies. Our team supports mission-critical programs through expertise in program management, communications, acquisition, data analytics, and public health initiatives. BeVera’s CEO champions a people-first culture where every employee is valued. The company supports this commitment by offering competitive compensation and meaningful, impactful work assignments.
Recognized as one of Atlanta’s Best Places to Work (2024 & 2025) by the Atlanta Business Chronicle, BeVera fosters a culture of integrity, excellence, and collaboration.
Position Overview
BeVera Solutions, LLC is seeking a detail-oriented junior-mid level IT Support Specialist to provide first- and second-tier technical support for CDC Office of Advanced Molecular Detection (OAMD) users accessing enterprise computing, data, and application platforms. This role serves as a primary helpdesk contact, supports system and application access, maintains user documentation, and escalates complex issues in accordance with established SLAs, while contributing to onboarding, training, and system rollouts in support of federally funded public health operations. This position is based in Atlanta, GA and requires on-site presence three (3) days per week. This position is contingent upon successful contract award to BeVera Solutions, LLC.
NOTE: Position Contingent upon award of contract. This role is part of a pre-award candidate search for an upcoming federal government contract.
Key Responsibilities
- Serve as a primary point of contact for technical support requests via the helpdesk system.
- Triage, track, and resolve Tier 1 and Tier 2 support tickets in accordance with defined SLAs.
- Assist users with access to computing resources, applications, and software tools.
- Support account provisioning, permissions management, and software access requests.
- Maintain user documentation, FAQs, and knowledgebase content.
- Escalate complex technical issues to senior staff as needed.
- Provide support during onboarding, training sessions, and system rollouts.
Requirements
- Associate’s or Bachelor’s degree in IT, Computer Science, or related field.
- 2–4 years of experience in technical support or IT helpdesk roles.
- Familiarity with Linux environments and basic networking concepts.
- Ability to work onsite in Atlanta, GA three (3) days per week (hybrid schedule).
- Strong customer service, communication, and documentation skills.
- Experience using ticketing and support management systems.
Additional information
All information will be kept confidential according to EEO guidelines.
Equal Employment Opportunity Statement
BeVera Solutions is an Equal Opportunity Employer. Employment decisions are made solely on the basis of merit, qualifications, and business needs. We prohibit discrimination against any applicant or employee based on race, color, religion, sex, national origin, age, United States military veteran status, ancestry, marital status, family structure, medical condition (including genetic information), disability, or any other status protected under applicable federal, state, or local law, provided the essential functions of the job can be performed with or without reasonable accommodation.
BeVera complies with all applicable federal, state, and local equal employment opportunity laws and maintains a strictly merit-based hiring process consistent with current federal contracting requirements.
