Microsoft 365 Subject Matter Expert

Incident & Problem Management Troubleshoot complex technical issues related to Microsoft Teams, SharePoint Online, OneDrive, and Power Platform in line with organizational security policies. Track service health, monitor incident notifications, and collaborate with Microsoft Support on escalated cases. Develop and maintain resolution documentation and standard operating procedures for L1/L2 support teams. Facilitate user onboarding, offboarding, and account lifecycle management. Contribute to root cause analysis and continuous service improvement initiatives. Work alongside the M365 Architect to ensure service availability and deploy Power Platform solutions, SharePoint workflows, and Teams applications. Support the deployment and address support issues related to Microsoft 365 Copilot and other AI initiatives. Develop PowerShell scripts for bulk administration, reporting, and automation tasks. Build and maintain business process automation using Power Automate. Experience: 5 to 8 years of hands-on experience managing enterprise Microsoft 365 environments, including SharePoint, Teams, and Power Platform. Cloud & Collaboration: Expertise in SharePoint Online (information architecture, migration), Teams governance, Power Platform, and OneDrive. Security & Compliance: Working knowledge of Microsoft Purview (DLP, sensitivity labels, eDiscovery) and Microsoft Entra ID (MFA, Conditional Access, PIM). Automation & Integration: Proficiency in PowerShell, Microsoft Graph API, and Power Platform (Power Apps, Power Automate) for automation and integration tasks. Azure & Identity: Understanding of Microsoft Azure services, hybrid integrations, and identity management best practices. Strong analytical and problem-solving abilities. Ability to document processes clearly and communicate effectively with technical and non-technical stakeholders. Proactive attitude with a willingness to learn and adapt to new technologies.