- Location
- Lahore, PK
- Type
- Full-time
- Department
- Operations
- Seniority
- Internship
- Closing date
- Today
- Source
- iCIMS
Description
Overview
Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
Qualifications
- O Levels/Matriculation or above
- Excellent Written and Verbal English communication
- Proficiency with MS Office (Particularly MS Excel and MS Word)
Responsibilities
- Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
- Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
- Providing alternatives to products/items, which are not available on the ecommerce website
- Follow standard processes and procedures when it comes to providing the resolution
- Staying up to date with latest updates on system information, process changes and future updates
Skills
Excel