- Location
- Tallinn, Estonia
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Manager
- Source
- Workday
Description
Leading the customer support team and continuously develop both the team and service for a better customer experience
Ensuring a smooth onboarding process both for the local and second-line customer support in addition to developing an efficient communication process between both
Helping to improve the best product by providing feedback insights gathered from customer support
- Creating a strategy to provide cost-effective customer support that will always take care of the customer
- Leading the customer support team and continuously develop both the team and service for a better customer experience
- Ensuring a smooth onboarding process both for the local and second-line customer support in addition to developing an efficient communication process between both
- Helping to improve the best product by providing feedback insights gathered from customer support
Hiring Deparment
Operations