Client Experience Leader

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Client Experience Leader

Full-Time Permanent

Reporting to: Store Leader

Harry Rosen, Square One

Mississauga, Ontario

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation.  We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

We are looking for a Client Experience Leader to join our Store team. In this role you’ll be responsible for: 

 Performance Leadership

• Coach Clothing Advisors and Specialists to maximize personal sales productivity
• Develop and maintain in-store and after sales service standards
• Ensure that all Clientele Development activities are executed
• Adopt role of Eagle on the Floor and practice EID behaviours
• Drive adoption of Herringbone and the meeting of digital sales goals
• Ensure Advisors are building omni-channel clients by assisting through all channels (in-store, online, and
• Promote and educate Advisors and clients on all aspects of the program including the point system, benefits, and activation steps

Attraction, Retention, and Development

• Hire and train new Clothing Advisors and Specialists
• Administer training programs and ensure all required On-boarding and assigned training is completed
• Hold one-on-one meetings and complete performance assessments

Policies and Procedures

• Ensure team alignment to all store and operational policy/procedures and cultural standards
• Ensure team alignment on store protection and LP policies and standards

Successful candidates will require: 

• A minimum of 3 years of retail experience with leadership capacity in managing a store/department 
• A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience) 
• Demonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements) 
• Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in the retail industry is preferred.  
• Strong business acumen in luxury retail and a keen understanding of how to execute business plans and company initiatives, individually and through one’s team 
• A welcoming and inclusive mindset, and a passion for emulating and upholding our core values  

What are the perks of the job? 

• Competitive pay program
• Opportunities to additionally earn monthly and annual Team bonuses 
• Best in industry discounts and special purchase opportunities 
• A comprehensive flexible benefits package 
• Pension and Group RRSP Programs that grow with you  
• A modern, digitally advanced workplace 
• A coach committed to supporting the achievement of your personal career goals 
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council 
• An employer that values internal growth and promotion and is committed to succession planning for your future   

*Compensation: $65,000 - 80,000 + bonus

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [email protected] with details.