Session Experience Manager (Front Desk Team)

What’s a Session Experience ManagerCrosscourt Experience Managers are not only the first face players see when they walk in the door, but they are also the face of the company. They are experts in hospitality and customer service. Experience Managers oversee the daily operations of the club and provide the electricity that powers Crosscourt. We are a high-growth company looking for hyper-organized, passionate, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail. What’s Crosscourt?We exist to unite and ignite the world through the power of team sport. To serve as an outlet for the modern athlete to shed sweat and stress. Crosscourt’s a team-sport based fitness company. We offer a high-intensity, basketball-based fitness experience. Each session’s one hour, limited to 15 players, and has a dedicated Experience Team. Our sessions are electric and challenging. Built for the modern athlete, we emphasize a seamless and sweat-inducing experience. Our continuous games to 11 have a 5-minute time limit to keep the session fast-paced, while the presence of our Experience Team ensures the vibes are always on point. Crosscourt is the only team-sport-based fitness business in the world, so you have an opportunity to join a fast-growing team.  What’s my responsibility in each session?Check-in players as they arrive for their sessionsMaintain a standard of cleanliness in the facility Ensure the best in class hospitality standards are maintained for each sessionBring your brand of raw, fresh, and energetic swagger to each sessionRegularly communicate to management team on any issues that arise during the opening/closing, whether or not they are resolvedShare knowledge and best practices with the team Responsible for the opening and/or closing of the clubMaintain opening and closing checklists and supervise experience team in ensuring all items are completed dailyProvide support to the Crosscourt Session Officials to ensure a successful session check-in processResponsible for additional manager system duties (i.e. returns, etc)Assist the entire Crosscourt team in daily tasks and projects Maintain a positive attitude and take initiative Work as a cohesive team with all Crosscourt staff members to ensure efficiency and camaraderie Assist with the training and coaching of new hires for the Experience Team Maintain the distinct Crosscourt aesthetic, appearance, atmosphere and cultureI want in! Am I qualified?Must have a passion for facilitating world-class experiencesMust be responsible, professional, and driven to be part of a winning teamMust have customer service experience and a passion for facilitating premium experiencesMust have the ability to prioritize and multi-task within a fast-paced environment Must be willing to initiate tasks and perform duties without direction Must have excellent communication skills and be able to work with a wide range of personalities Must have outstanding customer service and problem solving skills Must have a positive, can-do attitudeMust have a friendly and professional phone and email etiquette Must have superior organizational skills Must have the flexibility to work a non-traditional schedule - MUST HAVE WEEKEND, HOLIDAY AND SOME EARLY MORNING/MIDDAY/LATE EVENING WEEKDAY AVAILABILITYMust love basketball!If you answered “YES” to all the above then here’s why you should become a Crosscourt Session Official:Crosscourt’s offering a W-2 employee role Earn over $3k/month ($25/hour)Receive a free membershipYou receive performance rewards such as monthly bonusesYou receive exclusive Crosscourt merch