- Location
- Shanghai, Shanghai,CN, CN · Shenzhen, Guangdong Province,CN, CN · Guang Zhou Shi, Guangdong Province,CN, CN
- Type
- Full-time
- Department
- IT
- Seniority
- Manager
- Education
- PhD
- Source
- Eightfold
Description
##
Company:
Qualcomm China
## Job Area:
Engineering Group, Engineering Group > Hardware Applications Engineering
General Summary:
This position is based in Shanghai. Support IOT customer/project as technical account manager to ensure the projects are launched successfully. The role will be interface between customers and Qualcomm support team. Manage customer, project and issues. Build good relationship with customers and manage customers’ expectation, monitor customer project milestones and escalate key issues to both customers and Qualcomm support team.
- Skills/experience: Customer and project support experience with good cross-functional team communication and management skills. IOT or Mobile industry experience is preferred.
- Education: Bachelor or above in Electrical Engineering, Computer Engineering, Computer Science, or related degree field
- Additional Job Description
Principal Duties and Responsibilities:
- Customer Management
Visit customer regularly.
Train customer to understand and follow Qualcomm support process.
Win customers' trust through good support.
Manager customers' expectation.
Drive CE team to provide proper support to customer.
Driver CE team to train customer.
- Project Management
Collect customer project information and monitor progress.
Monitor all key milestones and support customer to archive all milestones on time.
Work with customer and CE team to launch product successfully.
Write regular project report to internal teams.
- Issue support
Identity key issues with customer and escalate them to internal team.
Drive team to support critical issues with priority.
Run daily scrum in project critical phase.
· Collect customer feedback and report them to management team
· Host meeting between customer leader and CE leader
Minimum Qualifications:
- Bachelor's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 2+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.
OR
Master's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 1+ year of Hardware Applications Engineering or Hardware Design experience or related work experience.
OR
PhD in Electrical/Electronics Engineering, Computer Engineering, or related field.
Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail [email protected] or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
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If you would like more information about this role, please contact Qualcomm Careers.
