Security Officer Control Room

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Pay Rate

Job Description

As a Security Officer Control Room Operator in Framingham, MA, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Dispatch Officer at a retail location, you will coordinate communications, monitor activity, and support timely responses to security-related concerns. You will maintain clear records, assist team members and visitors with professional service, and help promote a welcoming environment. Join Allied Universal, where an agile, reliable, and innovative team delivers with integrity and a caring, people-first culture.

Position Type: Full Time

Pay Rate: $21.50 / Hour

Job Schedule:

DayTimeMon07:00 AM - 03:00 PMTue07:00 AM - 03:00 PMWed07:00 AM - 03:00 PMThur07:00 AM - 03:00 PMFri07:00 AM - 03:00 PM

What You'll Do:

• Provide customer service to clients by carrying out security-related procedures, site-specific policies, and, when appropriate, emergency response activities.
• Receive, prioritize, and dispatch calls for service to appropriate personnel, maintaining clear communication with site contacts and responding officers.
• Monitor alarms, cameras, radios, and other dispatch systems; document incidents, requests, and follow-up actions in accordance with site procedures.
• Respond to incidents and critical situations in a calm, problem-solving manner, coordinating notifications and support as needed.
• Conduct regular and random patrols around the retail location and perimeter, as assigned, to help identify and report security-related concerns.

Minimum Requirements:

• CPR and First Aid certification is preferred.
• Customer service experience is preferred.
• The ability to lift up to 20 pounds is preferred.
• Comfort using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.