IT Solutions Specialist (Department Promotional)

This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the Department.

• Primary Daily Workload (Technical Support): Receives, prioritizes and responds to technical support calls and requests; performs issue troubleshooting and resolution; enters and updates data and information. Provides second-level help desk support and troubleshoots issues related to mobile devices, data, and workstations.

• Stakeholder Engagement & Requirements Gathering: Conducts intake interviews with City staff to translate ambiguous or complex business needs (e.g., secure data sharing, unique software requirements) into actionable IT workflows.

• Critical Thinking & Problem Solving: Investigates and evaluates viable technology solutions for unique service requests that currently lack formal project oversight, historical precedents, or established runbooks.

• Initiative Leadership: Acts as the lead coordinator for small-scale, non-project departmental initiatives and micro-rollouts, shepherding them from discovery through deployment.

• Process Engineering & Documentation: Authors initial Standard Operating Procedures (SOPs) and Knowledge Base articles for novel solutions. Transitions these newly created runbooks to the technical support tiers to ensure future occurrences become standard, repeatable tasks.

• Performs other duties of a similar nature and level as assigned.

The following are the minimum qualifications necessary for entry into the classification:

EDUCATION:

• Associate’s Degree in Computer Science, Information Technology, Business Administration or related field

EXPERIENCE:

• Two (2) years of related experience 

LICENSING/CERTIFICATIONS: 

•  Valid California Class C Driver's License with a satisfactory driving record.

• Must be able to effectively communicate in English, both orally and in writing.

• Must be a current IT department employee with the City of Oxnard.

APPLICATION PROCESS: 

• Submit NEOGOV/Government Jobs online application. 

• Complete and submit responses to the supplemental questions, if required. 

• Upload resume, cover letter, proof of degree (transcript), or other requested documents. 

Your application may be rejected as incomplete if you do not include the relevant information in the online application and include the information only on the resume. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted. Cover letters and/or optional resumes are not accepted in lieu of a completed application. 

The list of qualified candidates established from this recruitment will be used to fill this position only. There is currently one (1) full-time vacancy within the Information Technology Department. 

Selected candidate(s) must pass a thorough reference check and background investigation. Some positions that work with or have access to the Police Department may require a polygraph exam. Select positions may require candidates to undergo a pre-employment medical and/or psychological evaluation.

UNION MEMBERSHIP: Positions in this classification are represented by the Service Employees International Union (SEIU). 

NOTE: 

For most positions, the City of Oxnard relies on office automation (Microsoft Office/Google) and web-enabled tools. Candidates must be proficient and comfortable with computer use to perform functions associated with ongoing work.

Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all positions. 

Employees are required to participate in the City's direct deposit plan and are paid on a bi-weekly basis. 

This position requires a 12-month probationary period. Internal applicant probationary periods will be governed by the applicable MOU.

Pursuant to California Government Code Section 3100, all public employees are required to serve as disaster service workers subject to such disaster service activities as may be assigned to them.

If a candidate accepts a conditional job offer with the City of Oxnard, any and all pending applications for active recruitments with the City of Oxnard will be withdrawn and no longer considered.

This position is governed by the overtime provisions of the federal Fair Labor Standards Act and is eligible for overtime pay.

EQUAL OPPORTUNITY: The City of Oxnard is an Equal Opportunity Employer and welcomes applications from all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, medical condition, disability, or sexual orientation. 

REASONABLE ACCOMMODATION: The City of Oxnard makes reasonable accommodations for individuals/people with disabilities. If you believe you require special arrangements to participate in the testing process, you must inform the Human Resources Department in writing within three business days of your scheduled interview or exam date. Applicants who request such accommodation must document their request with an explanation of the type and extent of accommodation required.

LEGAL REQUIREMENT: On the first day of employment, new employees must provide proof of citizenship or documentation of legal right to work in the United States in compliance with the Immigration Reform and Control Act of 1986, as amended. The City participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, please contact DHS. 888-897-7781 dhs.gov/e-verify. 

If you have any questions regarding this recruitment, please contact Vivian Morales at [email protected]. 

NOTE:  The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.