Agent de Support aux Opérations

Company:

FRF FedEx Express FR

Address:

14 Rue Du Marechal De Lattre

Scheduled Weekly Hours:

30

Worker Type:

Regular

Posting Start Date

Posting Close Date:

29-oct.-2026

Job Family:

FXE-EU: Operations Support Agent (ID)

Position Summary:

We have an exciting opportunity for you to join our team of Operation Support Agents. Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together. What you will be doing: • Ensuring that customers' urgent packages get to the right place, on time • Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries • Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery • Entering data into our in-house tracking system • Running clear and effective communication and collaboration with the team, your manager, and other operations stations • Adhering to FedEx processes, procedures and controls, and regulatory requirements What do you bring with you: • Good communication and social skills • Ability to work in a fast-paced environment with strict timelines • Ability to manage own time effectively with attention to detail What do we offer: • Attractive compensation package • Training to get you started and on-the-job learning opportunities • Extensive learning resources to further develop your skills and knowledge • Tuition Assistance Program (*applicable for FedEx positions with a permanent contract) • Employee Assistance Program for you and your family in difficult life situations • Employee reduced-rate shipping • Great career opportunities • FedEx is one of the worlds most admired companies and trusted brands year after year Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

Nous vous proposons une opportunité passionnante de rejoindre notre équipe d’agents de soutien opérationnel. Qui sommes-nous ? FedEx est la plus grande entreprise de transport express au monde, reliant plus de 220 pays et territoires. Nous mettons tout en œuvre à chaque instant pour livrer le colis le plus important de la journée de chacun. Notre équipe, composée de personnes passionnées, sait que son travail quotidien est essentiel pour offrir une expérience exceptionnelle à nos clients. Forts de 530 000 collaborateurs, nous sommes aussi diversifiés que le monde que nous desservons. Nous aimons ce que nous faisons, et nous le faisons bien. Notre champ d’action est vaste, tout comme nos rêves. Rejoignez-nous et écrivons ensemble le prochain chapitre de notre histoire. Vos missions : • Veiller à ce que les colis urgents des clients parviennent à destination dans les délais • Répondre aux appels entrants des clients concernant les demandes d’enlèvement et les questions relatives à la livraison • Vérifier et enquêter sur les livraisons ou les enlèvements qui ont échoué lorsque cela est nécessaire ; hiérarchiser et réaffecter les livraisons échouées pour une livraison le lendemain •

Saisie des données dans notre système de suivi interne • Assurer une communication et une collaboration claires et efficaces avec l’équipe, votre responsable et les autres postes opérationnels • Respecter les processus, procédures et contrôles de FedEx, ainsi que les exigences réglementaires Ce que vous apportez : • De bonnes compétences en communication et en relations humaines • La capacité à travailler dans un environnement dynamique avec des délais stricts • La capacité à gérer efficacement votre temps tout en faisant preuve de rigueur Ce que nous offrons : • Une rémunération attractive • Une formation initiale et des opportunités d’apprentissage sur le terrain • De nombreuses ressources de formation pour développer vos compétences et vos connaissances • Un programme d’aide aux frais de scolarité (*applicable aux postes FedEx avec un contrat à durée indéterminée) • Un programme d’aide aux employés pour vous et votre famille en cas de difficultés • Des tarifs d’expédition réduits pour les employés • De belles opportunités de carrière • FedEx figure année après année parmi les entreprises les plus admirées et les marques les plus fiables au monde Apportez vos idées, votre personnalité et vos rêves au sein de notre communauté mondiale. Sentez-vous bien là où vous travaillez. Choisissez votre parcours professionnel : nous sommes prêts à investir dans votre développement. Rejoignez FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
 
Our Company
FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
 
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.
Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
 
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.