Associate Director, Talent Acquisition

About the Role  

Critical Mass is seeking a strategic Associate Director, Talent Acquisition to lead and scale our recruitment efforts across North America and EMEA, with primary focus on building world-class talent acquisition operations. This is a key role responsible for developing and executing regional hiring strategies, leading process optimization initiatives, fostering strong partnerships with internal and external stakeholders, and driving the success of a high-performing global recruitment team. 

You'll work in a dynamic, creative environment where innovation and collaboration are valued, and where building exceptional teams and streamlined processes directly impact our regional growth. 

What You'll Own 

• Develop Regional Strategy & Process Architecture – Create and execute global talent acquisition strategies aligned with global goals. Design scalable recruitment workflows that enable efficient team operations. 

• Build Strong Candidate Pipelines – Source talent proactively across North America. Develop deep market knowledge and establish repeatable sourcing frameworks that scale. 

• Workday Platform Leadership – Own Workday Recruiting optimization, data integrity, and team enablement documentation. 

• Partner Strategically – Collaborate with business leaders to understand hiring needs and provide talent market insights. Be the trusted advisor on recruitment best practices. 

• Lead & Develop Your Team – Coach and lead a team of 5 Global TA Specialists. Foster a culture of accountability, continuous improvement, and career growth. Provide clear expectations and regular feedback. 

• Track & Optimize Performance – Monitor recruitment KPIs (time-to-fill, cost-per-hire, quality-of-hire). Use data-driven insights to improve effectiveness and inform strategy. 

• Champion Employer Branding – Build Critical Mass's reputation as an employer of choice in the digital agency space  

​

What You Bring 

• 5+ years of full-cycle recruitment experience, preferably in high-growth or digital agency environments 

• 3+ years of experience leading and scaling recruitment teams across geographies 

• Deep understanding of the NAM talent market, including sourcing channels, employment regulations (US & Canada), and cultural nuances 

• Workday Recruiting expertise required process design, and reporting

• Proven process design and operational improvement mindset 

• Strong stakeholder management skills and ability to influence at all organizational levels 

• Excellent analytical, communication, and documentation skills 

• Genuine passion for building teams, developing talent, and creating efficient processes 

​

What We Offer: 

• Global maternity and parental leave 

• Competitive benefits packages 

• Vacation, compassionate leave, sick/personal days 

• Access to online services for families and new parents 

• Early Dismissal Friday’s (off at 3:00 PM local time every Friday) 

• 12 affinity groups 

• Internal learning and development programs 

• Enterprise-wide employee discounts