Client Service Manager

Location: [Your Location / Remote Option]

Experience: 2-3 years in client servicing / account management (preferably in a digital marketing or branding agency)

Reports To: CEO / Director of Client Services

About the Role

As a Client Service Manager at Fresh Mind Ideas, you will be the primary point of contact for clients, ensuring their goals are met and exceeded. You will manage client relationships, oversee the execution of digital marketing projects, and work closely with internal teams (design, web, content, digital marketing) to deliver outstanding results.

Key Responsibilities

• Act as the main liaison between clients and internal teams, ensuring smooth communication and alignment.
• Understand client business goals and translate them into actionable marketing strategies and deliverables.
• Oversee and manage multiple projects simultaneously, ensuring they are delivered on time, within scope, and within budget.
• Coordinate with internal teams (Design, Web, Digital Marketing, Content) to ensure project milestones are met.
• Monitor campaign performance, analytics, and KPIs, and present insights and reports to clients regularly.
• Identify upsell/cross-sell opportunities to grow client accounts.
• Handle client escalations and provide proactive solutions.
• Contribute to the agency’s reputation by maintaining strong client satisfaction and retention.

Skills & Qualifications

• Bachelor’s degree in Marketing, Business Administration, Communications, or related field.
• Proven experience (4–7 years) in client servicing, account management, or digital marketing project management.
• Strong knowledge of digital marketing channels (SEO, SEM, Social Media, Content, Performance Marketing, Branding).
• Excellent communication and presentation skills with the ability to explain strategies and results clearly.
• Strong project management and organizational skills; ability to handle multiple clients/projects.
• Proficiency with digital marketing tools & platforms (Google Ads, Meta Ads, Analytics, HubSpot/CRM tools, etc.).
• Problem-solving mindset with the ability to handle pressure and client expectations.

What We Offer

• Opportunity to work with leading brands and global projects.
• A collaborative and creative work culture that encourages innovation.
• Competitive salary + incentives based on client retention and growth.
• Continuous learning & growth opportunities in branding, digital, and strategy.