- Location
- Rotterdam, Zuid-Holland, Netherlands
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Manager
- Education
- Master
- Source
- Recruitee
Description
About Nearfield Instruments
Nearfield Instruments develops advanced metrology solutions for the semiconductor industry. Our technology helps the world's leading chipmakers measure and control increasingly complex manufacturing processes, enabling the next generation of semiconductor innovation.
Founded in 2016, we have grown from an ambitious start-up into a rapidly expanding global scale-up. As our installed base grows across Europe, North America, and Asia, we continue to strengthen the global organization that supports our customers throughout the entire lifecycle of our systems.
To support this growth, we are looking for a Senior Manager Global Customer Support who will build and scale the global support organization behind our customer success.
What will you be doing?
As Senior Manager Global Customer Support, you will be responsible for building, leading, and continuously improving our global customer support organization.
You will create the structure, processes, and capabilities needed to support a growing installed base while ensuring customers receive world-class technical support throughout the lifecycle of our systems.
This role combines organizational leadership, technical support excellence, new product readiness, customer site enablement, and continuous improvement. You will work closely with Customer Service, Engineering, Product Management, Operations, and Quality to ensure Nearfield is ready to support its next phase of growth.